成都招聘

Job Summary 工作总结

Partner with Customer Solutions Group in new customer startup engagements, providing business analyst service, including requirements investigation and documentation, test planning and execution, etc.
Take an aggressive approach in proactively building the application support team to support internal and external customer and the Operations managers on each account, collaborating with Operations to ensure that each account is operating effectively from a support standpoint
协助客户方案组支持新项目实施工作，包括提供业务分析、需求分析、制定测试计划及执行和创建标准化文档等工作。
与开发及基础设施团队积极合作，建立良好的沟通渠道，有效支持现有的内部客户与外部客户，与运作经理良好沟通，确保日常运作能够高效、标准化得完成

Essential Functions 基本职能

1. Work directly with the users and customers to provide technical analysis and solutions
与用户和客户直接沟通，提供技术分析和解决方案；

2. Provide hands on expert-level logistics application support to customers, users in real time.
向用户和客户提供实时的专业物流应用系统支持；

3. Create and maintain project plans, project budgets, business requirements documents, and issue lists.
制定并维护项目计划、项目预算、业务需求文档和清单；

4. Develop test plans and coordinate software testing efforts.
制定测试计划并协调软件测试；

5. Manage system implementation efforts. Facilitate project communication between Menlo, customers, vendors and contract management.
管理系统实施；与万络、客户和供应商建立良好的项目沟通，执行合同管理；

6. Facilitate trouble-shooting efforts between the customer, tech support, and the product development groups.
与客户、技术支持和产品开发团队建立良好的解决问题渠道；

7. Provide project management on schedules and risks of internal or external project effectively to avoid delay of project and extra development charges and to manage outsourcing projects with the vendor and users in application analysis to guarantee that project can be achieved on-time
按照项目计划和风险控制执行内部和外部项目管理，有效防止项目延期和附加费用产生，与供应商和客户及时沟通，管理外包项目，进行运用分析，确保项目如期实施；

8. On-going support existed projects; attend Customer / Menlo Coordination Meetings and maintain application-specific action lists
提供项目售后支持；参与客户/万络协调会议并维护系统问题清单及需求变更等文档。

9. Perform other duties as assigned.
其他上级指派的工作。


Qualification Requirements 任职资格

Knowledge:
1. Bachelor’s degree in IT, business, supply chain management, or technical area required, or the equivalent combination of education and experience.
计算机、商务、供应链管理或其它技术专业本科学历，或具备一定的工作经验；

2. Solid Knowledge of SQL Server and familiar with C#, JAVA, or VB;
掌握SQL Server的相关知识，并熟悉C#, JAVA或VB程序语言中的任意一种；

3. Detailed knowledge of Warehouse Management System and Transportation Management System
熟悉仓库管理系统和运输管理系统；

4. 2+ years of cross-functional business experience including business analysis, IT applications development, logistics and/or supply chain solutions, and project management.
2年或以上跨职能工作经验，包括业务分析、信息技术运用开发，物流和/或供应链方案和项目管理；

5. 1+year experience of supporting WMS/TMS applications and supporting end-user /client interfaces e.g. EDI, and troubleshooting and issue resolution system problems.
1年或以上仓库管理系统/运输管理系统维护经验、维护终端用户电子接口经验以及大量分析、解决系统问题经验

Skills:
1. Attention to detail and good documentation skills are critical to this effort and work as liaison and leader between the customer, the users and the technical team performing functional support in a supply chain environment。
注重细节，具备良好的文档处理能力；协调客户、用户和技术团队的关系，为供应链工作环境提供职能支持；

2. Need to be a team player. The incumbent will work in cross-functional teams, and will need to able to operate and communicate with people of all levels, including all levels of management.
具备团队协作精神，具备良好的沟通能力；

3. Need to be independent, self-motivated, results driven, flexible, enthusiastic, resourceful, creative, always learning & seeking to improve, and have good inter-personal skills.
能够独立完成工作，头脑灵活，富有工作热情，具备创造性思维；

4. Must be willing to take on new challenges, and new roles & responsibilities to support changing business needs and evolving market conditions.
愿意接受新挑战、新职责；

5. Need to be able to lead and manage projects. Should have experience in organizing, planning, and executing small-scale projects from vision through implementation, involving internal or external team members, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives.
具备项目管理能力；具备组织、计划并执行小型项目的管理经验，能够和内外部团队成员、供应商沟通，分析项目需求并决定实现项目目标所需的相关资源；

6. Should be comfortable supporting more than one system at a time, and more than a one customer at a time. Need to be able to troubleshoot systems and/or operational problems and recommend solutions.
能够同时支持多个系统或多个客户；能够解决系统问题或运作问题，并提供相关建议；

7. Should have effective written and verbal communication skills in customer settings and with internal senior management. Effective active listening, interviewing, facilitation, and presentation skills.
具备与外部客户和内部高级管理层进行良好的书面和口头交流；具备积极有效的倾听、面谈和演示技巧；

8. Need to have ability to organize and prioritize work and projects.
具备组织和为工作及项目安排优先等级的能力；

9. Excellent English communication skill, both written and oral
具备良好的英语口语及书面写作能力

万络国际物流负责设计、实施及管理供应链解决方案。我们以优异的人才、程序及科技展现营运方面的卓越才能。员工因此拥有具挑战性和可施展专长的工作环境，客户能享受到具竞争力的优势，公司股东更可获得永续的价值。

我们在中国提供以下核心服务：

-多方式国内运输管理服务
-专属或多客户仓储服务
-增值物流服务（如配套拣货、贴标签、简单装配）
-支持物流工程、信息系统、咨询和供应链管理服务

这些服务支持来源于：热忱和有经验的员工、全国分销网络、高效率操作序及完善的IT系统


Menlo worldwide logistics company, designs, implements and manages supply chain solutions. We deliver operational excellence through superior people, processes and technology. This gives our employees challenging and rewarding careers, our clients competitive advantages, and our shareholders sustained value.

We offer the following core services within China:

-Multi-model domestic transportation management service
-Dedicated and multi-client warehousing
-Value-added distribution services (e.g. kitting, labeling, configuration)
-Supporting logistics engineering, information systems, consulting and supply chain management services

The services are supported by dedicated and experienced personnel, a national distribution network, efficient operating procedures, proactive quality control systems, and robust IT solutions