成都招聘

岗位职责
?向总经理汇报工作
?要有礼貌和有效率的处理客人和员工的要求，报告客人的投诉或问题，如果没有即时的解决方案及时与客人反馈
?确保前厅部团队呈现热情的，专业的和欢迎的形象
?与客房部和工程部紧密合作，以确保需要维修的客房被封锁
?理解并严格遵守员工手册和酒店政策中严格规定关于消防，卫生，健康和安全
?报告员工在任何时候都正确穿戴制服和名牌
?要在任何时候保持高水准的个人形象和卫生
?要保持良好融洽的工作关系
?出席所有员工会议，不管是部门的，酒店培训的和其他相关活动
?完全理解在操作手册和政策及程序中的收入审计部分
? Reports to the General Manager
? To assist in the implementation of a flexible employee base, with the right mix of Full-Time and Part-Time employees. To allocate employees over the Division based on established business levels for that day
? To assign responsibilities to subordinates and to check their performance daily
? To support staff needs in other Departments based on the hotel priorities and anticipated business levels
? To monitor service and rooms standards in all work place. To work with Duty Managers/Guest Relations Managers, Executive Housekeeper, and Room Supervisor to take corrective action where necessary
? To be available and on duty during peak periods (frequently opening and closing the operation)
? To conduct frequent and thorough inspections together with the Assistant Executive Housekeeper, Assistant Front Office Manager, Duty Managers/Guest Relations Managers and Chief Engineer
? To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests
? To be demanding and critical when it comes to service standards.
? To ensure that the Front Office team projects a warm, professional and welcome image
? To work closely with Housekeeping and Engineering Department to ensure that rooms is blocked accordingly for maintenance
? To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety
? To report for duty punctually wearing the correct uniform and name tag at all times
? To maintain a high standard of personal appearance and hygiene at all times
? To maintain a good rapport and working relationship with staff in the Place of Work and all other departments
? To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities
? To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.


任职资格
?具备强有力的领导和管理能力，有能力管理一个团队不同人格的团队
?监督前厅部的工作职责，负责前厅部工作的执行情况
?至少3年及以上类似管理职位
?具备酒店开业前的工作经验者优先
?能流利的用中英文表达（口语和书面)

? Possess strong leadership and management skills with the ability to manage a team of FO personnel.
? Supervises the job duties and responsible for the performance of the Front Office Operations.
? Previous experience in Front Office Operations with a minimum of 3 years or more in similar management capacity can be considered.
? Hotel pre-opening experience is a plus
? Ability to communicate (spoken and written) fluently in Chinese and English Language.

成都嘉隆利地产有限公司是新加坡丰隆集团旗下一家子公司，新加坡丰隆集团旗创立于1963年，是新加坡最大的房地产和酒店业投资发展商和标竿企业，也是世界跨国性的集房地产、银行与金融服务、酒店等综合类的企业集团，集团股票已在美国、英国和新加坡等多国上市。丰隆集团旗下共有11家上市公司，除了房地产外，丰隆集团还积极发展酒店业，旗下共有110家国际酒店，遍布亚洲、大洋洲、欧洲和美国，总客房数目达3万间。丰隆集团在中国北京、上海、广州、成都等多个城市从事房地产开发，酒店经营管理。在成都从事的行业有酒店、房地产开发，食品厂、建筑公司；成都嘉隆利地产有限公司在成都主要从事房地产的开发，现成功开发楼盘有桐梓林高端楼盘“城市春天”，该楼盘是高档住宅和商业配套社区，包括高层住宅、服务式公寓及写字楼。公司致力于深度开发成都市场，持续加大成都市场投资力度，多个项目在洽谈中，现温江项目光华大道400多亩土地现已动工。