成都招聘

非销售岗位，朝九晚六，周末双休，固定月薪范围：7000 – 10000，13薪加年终奖，全年合计14个月发薪月份数

工作职责
61 Handle enquiries and requests of on Individual Financial Products administration arising from agents.
61 Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.
61 Provide support to management and recommend productivity/service improvements.
61 Ensure accuracy and compliance of all requests to be completed with good quality standards.
61 Support to management and recommend productivity/service improvements.
61 Support ad-hoc tasks to achieve desired results of business needs.

任职资格
61 Good communication skills in Cantonese and English, both written and spoken
61 3+ years of customer service experience preferred but not a must
61 HKDSE/HKCEE/ diploma qualification will be required
61 Preferably worked previously in a call center/ service center environment
61 Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
61 Excellent telephone manner with good interpersonal skills
61 Mature and pleasant personality
61 Self-motivated and able to work independently
61 Excellent service attitude and able to follow through on commitments to customers
61 Adherence to quality standards
61 Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel

财富全球500强——宏利金融（Manulife Financial）成立于1887年，总部位于加拿大多伦多，一直专注于为个人和企业客户提供金融保险和财富管理产品服务，客户遍及加拿大、美国和亚洲的22个国家和地区，拥有员工3万余名，是全球领先的金融服务集团。1999年，宏利金融分别在纽约、多伦多、菲律宾和中国香港四地上市。2015年全球财富500强宏利金融全球排名第212位。
宏利金融成都，全称宏利金融全球服务（成都）中心，成立于2010年3月，是加拿大宏利金融（Manulife Financial）旗下全资子公司，我们为宏利集团内成员公司提供IT开发、IT支持、数据处理、财务分析、核保理赔、呼叫中心等服务。
宏利金融按照安全、舒适、健康的标准，予以设置优越的办公环境（公司在办公场所为员工提供免费的茶水包和咖啡，供员工自由取用）。宏利金融严格按照劳动法规定为每位员工提供全额的五险一金、双休及各种假期，并提供补充商业保险，餐补和交补，10天带薪年假，带薪病假，年度体检，生日礼物及节假日福利，年度旅游，丰富多彩的员工活动，专业的技术和管理培训。

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