成都招聘

Job Description:

  

• Provide onsite SAP Service Desk service to SAP users for assigned account/project;
• Perform as primary contact for SAP users via phone call or email;
• Record and categorize SAP user reported issues and perform initial troubleshooting based on pre-defined solution;
• Transfer the SAP related issue to appropriate queue to get L2/3 support;
• Fulfil service requests (user management, SAP GUI client issue, etc.) related to SAP K-SRM, SAST, FICO or logistic modules module;
• Follow Incident and Problem Management processes to achieve process compliance in daily operation;
• Be responsible for SAP user management including account creation/closure, password reset, role assignment (via SAST), etc.
• Create and update documentations related to Service Desk responsibilities such as incident process, SAST operation manual, etc.
• Support SDM for incident report creation and analysis;

  

Job Requirement:

  

• Chinese Native Speaker with strong English capability especially for oral English competency;
• At least bachelor degree with IT, business or IT related major;
• Helpdesk experience is preferred;
• Strong customer service spirit and communication skill;
• SAP AMS (Application Management Services) experience is preferred;
• ITIL V3 foundation certificate is preferred;
• Able to work under pressure and good learning agility;

DXC Technology 是全球领先且独立的端到端IT服务公司，致力于利用创新的推动力帮助中国的客户在变革中不断地成长。60多年来，我们成功地引领全球大型企业和政府机构成功转型。

公司拥有独立的技术，并且作为一个值得信赖的顾问，我们引以为豪。凭借丰富的经验，清晰且自信的愿景，我们帮助客户领航未来。

我们致力于引领数字化转型——为客户、合作伙伴和股东创造更多价值，为我们的员工创造成长机会。

我们在全球70多个国家拥有近130,000名员工，为6,000多个各户提供服务。我们拥有世界一流的人才，强大的下一代IT解决方案和广泛的合作伙伴网络，助力客户进行数字化转型，并抓住更多的商业机会。

我们广泛的合作伙伴网络推动我们利用技术独立性获取合作。目前， DXC Technology已经建立了超过250个行业领先的全球合作伙伴网络关系，包括14家战略合作伙伴：AWS、AT&T、Dell EMC、HCL、HPE、HP、IBM、Lenovo、Micro Focus、Microsoft、Oracle、PwC、SAP以及ServiceNow。

DXC大中华区总部位于北京，全国共8个全球交付中心，约3000名本地员工，分布在北京、上海、大连、武汉、青岛、南京、西安、温州等城市，服务于1000多家中国企业客户，是***获得CMMI5认证的中国企业。

DXC 领袖地位和成就:

2021年全球财富五百强位列152
Barrons可持续发展卓越企业百强
福布斯2020世界卓越雇主
IDC MarketScape全球托管安全服务
NelsonHall 2020高级数字工作场所服务
CRN 2021解决方案提供商五百强位列第四
Newsweek的2021年美国最负责任企业之一