成都招聘

Role & Responsibilities

· Deliver all Transitions in line with Wipro’s Transition Framework and recognized best practice methodologies.

· Produce detailed Transition plans with agreed milestones and interdependencies.

· Participate in all Governance reviews with the customer – daily, weekly and monthly

· Ensure structured internal reviews to track project progress.

· Publish weekly transition dashboard incorporating all Transition streams to the stakeholders.

· Responsible for management of the wider transition team, project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders.

· Interface with 3rd party suppliers, for planning timelines and to ensure quality of deliverables.

· Ensure strict commercial change control to manage deviations.

· Escalate major Transition issues to Management with recommendations on how to address.

· Ensure Transition programmes are within time and budget constraints and meet the required level of quality.

· Ensure issues are resolved in a timely manner and the appropriate corrective actions are implemented.

· Conduct due diligence, demonstrate Transition delivery capability, prepare and make presentations on Transition to potential clients during sales cycle.

· Collaborate with Delivery, Operations & Quality teams to ensure Smooth Cutover.

· Ensure smooth handover to the delivery team at the end of the transition.

· Document the learning’s from Transition at the end of the project and discuss with key stakeholders.

Conduct client satisfaction surveys with clients regarding Transition effectiveness

Must Have

· Bachelor’s Degree with minimum 15 years of IT experience predominantly managing large Infrastructure outsourcing Service Transitions and Service Delivery.

· Recent experience of Infrastructure Services Takeover from Client’s Incumbent suppliers or Client In-house teams is a MUST.

· Experience of Transition Lifecycle Management, including service desk, Cloud & Data Centers, End User Computing, Network management, hardware maintenance etc. The candidate should be able to provide examples of successfully leading and delivering such transitions.

· ITIL based Service Management knowledge.

· Excellent communication skills with a strong ability to persuade and influence client and stakeholders.

· Ability to work effectively in diverse, multi-cultural environments at Global Level.

· Demonstrated success of working effectively under short timeframes and significant pressure.

· Ability to work at CXO level in customer organizations in developing strategies, relationships, etc.

· Knowledge of Outsourced Managed Services Delivery methods, practices, process and tools.

· Risk management experience with ability to proactively assess/manage/mitigate risks.

· Strong ability to lead and coordinate large teams, often Worldwide and virtual.

· Experience in interfacing with sales and client teams in developing/validating Transition Solutions, proposals, and Due Diligence exercises.

· Very good planning skills with proficiency in using project management tools like MS project.

· Experience of managing, direct/matrix, project managers, technical resource and other resource assigned to a Service Transition.

· Experience in managing deliverables via 3rd party vendors and subcontractors.

· Review Subcontractors & vendors – monitor & control the cost and quality of deliverables.

· Plan and execute in-flight projects as per project requirements.

· Track open issues and drive to closure.

· Launch & drive Improvement Plan for various project enhancements – Process, tools & automation

· Drive Optimization Plan as per project requirements and expectations – Availability, Scalability & Capacity Planning of project resources with Change controls.

· Knowledge of Operationalizing policies, procedures, MIS, Forecasting and Scheduling techniques.

· Knowledge and experience of People Transfer methods, requirements and legislation specific to Transition scope.

Nice to Have

· PMP/PRINCE 2 certification

· ITIL v4 foundation certified

· Strong technical knowledge in one or two Infrastructure towers

· Integrated Infra and Apps Transition exposure

Process & Tools

· Proficient in Project Management Tools & Processes

· Knowledge of Quality processes, Six Sigma & Lean etc.

· Excellent analytical, problem-solving, decision-making skills

· Strong proven reputation for building, leading the top teams, establishing policies, procedures, best practices and delivering service.

Behavioral Skill

· Hands-on management style with a strong emphasis on leadership by example and accountability.

· Team Building & Management - A passion towards mentoring people, Perform Career / salary planning, identify training, provide feedback & motivate team to deliver good C-SAT.

· Stake Holder Management - Interpersonal communicator who effectively interacts with clients and all levels of management.

· Global team/customer management.

· Effective Communication & Presentation Skills.

维布络有限公司
年收入大约65亿美元
业务涵盖信息科技、客户服务、照明、基础设施建设、液压设备以及环保能源
维布络中国分公司
维布洛在中国的上海、成都、东莞、常州都有投资，拥有超过1300名员工。其中在上海和成都建立了维布洛信息科技分公司，在东莞建立了日用消费品工厂，正在常州建立液压设备工厂。
维布洛成都分公司属于维布洛信息科技公司在全球的2个战略交付中心之一。
维布洛成都分公司从2009年11月开业以来员工人数增加到原来的3倍，达到了400多人。
维布洛成都服务于全球世界500强企业，主要业务包括制造业、银行、金融服务、保险、零售和其他高科技行业。
维布洛上海分公司属于近岸交付中心，拥有超过300名的员工，主要为中国国内市场提供服务。
维布络技术有限公司
在全球56个国家拥有超过11万名员工，72个开发中心，包括了超过70个民族
是世界上***的独立研发服务提供商，是世界上***的离岸第三方测试服务提供商
是世界上***家通过pcmm 和cmmi 第5级认证的公司。是***家美国以外获得ieee软件流程奖的企业。
拥有超过50个卓越中心开发专门领域的框架和解决方案。
获得了2009年astd（美国社会培训和发展）***贡献奖。这是维布洛连续第8次获此殊荣。
获得了sap pinnacle奖
两次获得了everest集团的卓越外包服务奖。

thank you for your interest in wipro.

about wipro limited:
wipro limited (nyse: wit, wipro: in) is a 6 bn $ global it services leader specialising in it, computer related technologies and bpo. wipro also has a presence in niche markets of consumer products, infrastructure engineering, manufacturing and personal computing. currently have over 100,000 staff globally with over 60 global development centers. currently, wipro has been rated among the top 5 it companies in the world.

about wipro china:
wipro (shanghai) limited and wipro (chendgu) limited, subsidiaries of wipro limited, were set up in august, 2004 and july 2009 respectively. the wipro china arm services more than 80 customers with over 700 employees. choosing a career with us is a platform to enhance your abilities, knowledge and workplace skills. we also give you opportunities to work with leading domestic and multinational companies in a truly global work environment. we are sure that this will be an truly exciting experience in your career. welcome on board and enhance your career with wipro.

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