成都招聘

Job Duties
Pre-Sales
- Design the best solution to meet the customer requirement both technically and economically
- Promote and sell Motan-Colortronic China service contract offerings and equipment spare parts.
- Provide technical support to the sales and participate in customer meetings.
- Work with Sales, Engineering, Applications, Service Support, and the customer to ensure system is operational per expectations
- Provide customer feedback for future development or enhancement of our company products.
- Repairing, testing and maintaining loan unit, warehouse and showroom equipment.
- Provide AutoCAD drawing for project and fabrication drawings and equipment utility requirement data for the customers.

Post Sales
- Performs field installation of equipment, technical installation, operation and maintenance, to include hardware/software maintenance support, in accordance with our customer specifications as directed by service manager or immediate supervisor
- Travel to customer sites to diagnose and repair problems associated with our company sold equipment, configuration, and usage.
- Perform in-house or on-site service training for our company equipment.
- Investigate to identify and solve the root cause of customer reported symptoms, and document them in the service report.
- Follow up with customers / OEM to ensure customer / OEM complaints and servicing needs are performed to the satisfaction of the customers / OEM.
- Manage contractual obligations and customer expectations.
- Provide technical support to the sales and application teams and participate in customer meetings.
- Work with Sales, Engineering, Applications, Service Support, and the customer to ensure system is operational per expectations
- Provide customer feedback for future development or enhancement of our company products.
- Acts as local on-site representative to customer’s organizations, developing and maintaining relationships with customers.
- Deal directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries, handle and resolve customer complaints.
- Maintaining all soft and hardcopies equipment instruction manuals and continue to update the latest manual.
- Planning and scheduling planned and unplanned work.
- Provide AutoCAD drawing for project and fabrication drawings and equipment utility requirement data for the customers.
- Controlling servicing tools and testing equipment, maintenance stores and equipment.
- Provides general logistics and purchasing functions,
- Continue self-upgrading on new equipment knowledge and technology.
- As and when, service engineer are required to perform others areas of work within the company.

Daily
- Provide technical Study the manuals or other related information to upgrade the technical knowledge.
- Contact existing customer regularly to get Motan equipment’s status and develop the relationship with customer.
- Help general and junior engineers to improve their technical skill.
- Complete the customer equipment’s database.

Qualifications
- Good English command both in spoken and written.
- Can read the electrical, compressed air and hydro- diagram
- Can use CAD skilled, can design mechanical parts and electrical circuit.
- Must be a competent writer of business letters, quotations and proposals
- 2+ years’ experience in Motan technical service team.
- Good knowledge of Motan products.
- Can provide the equipment’s problem solution independently.
- High efficiency in installation, commissioning and trouble shooting, etc.
- Excellent customer service experience.
- Understood Motan system and smart solution, can provide the available and economic solution to sales.
- Can help sales win customer’s order and can sell service contract.
- Good experience in training new colleagues.
- Knowledge of using Autocad
- Must be versed in the use of MS Office
- Good knowledge of PLC application

太仓摩丹卡勒多尼塑料机械有限公司，德国摩丹集团（motan Group）在中国的独资子公司，拥有摩丹(Motan)和卡勒多尼（Colortronic）两个品牌的产品。
Motan和Colortronic是全球塑料加工辅助设备的领导供应商，在注塑、挤出、吹塑等不同塑料加工领域拥有丰富的原料处理经验，专注于提高原料的储存、干燥、输送、混配、计量喂料等技术，为电子及汽车零部件、医用制品、光盘、塑料管材及板材、线缆、包装等各种塑料加工行业提供专业的解决方案和高品质的设备，产品包括除湿干燥机、体积式和重量式混料机、真空上料机、失重式计量喂料机、中央供料系统等，覆盖整个塑料加工原料处理过程的每个环节。
我公司在长春、广州设有办事处。

地址：江苏省太仓市经济开发区广州东路188号15幢
邮编：215400
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