成都招聘

Duties and Responsibilities工作职责  

Plan and co-ordinate the provision of friendly, efficient services to VIP/Long Stay/Fraser World/Returning guests through personal recognition and prompt cordial attention from arrival through departure.

为VIP/长住客/会员/二返客人自入住到离店期间，为他们提供亲切友好、及时有效的个性化服务。

Review arrival lists for arrivals of all VIP’s, returning guests and Fraser World members to check room allocations, amenities, and special requests.

参照来客单为VIP/二返客人/会员检查房间配置、设施和客人的特殊要求。

Prepare requisitions for amenities on a timely basis.

及时准备客人对房间的各项要求。

Assist with check-ins/check-outs of VIP/Long Stay and Fraser World guests.

协助办理VIP、长住客和会员的入住、退房手续。

Greet VIP/Long Stay and Fraser World guests upon arrival and bid farewell upon their departure

及时向VIP、长住客和会员来店和离店时问好和告别。

Room VIP/Long Stay/Fraser World/new Guests

为VIP、长住客和会员排房。

Liaise with other departments and necessary outside contacts to ensure excellent service delivery              

与离店客人和必要的外部客人保持联络以保证优质的服务。

Ensure all VIPs, returning guests and Fraser World members consistently receive all benefits, special recognition and service from all departments.

确保所有VIP、长住客和会员能始终收到来自所有部门的关于客人福利、特殊身份和服务的说明。

Perform such functions as to include but not be limited to: 

完成包括但不仅限于以下的职能：

All VIP’s, Long Stay guest, returning guests and Fraser World members welcome letters.

所有VIP/长住客/会员/二返客人的欢迎信

 Enrolment

 会员登记

Recognize, attend and follow up to special requests by guests.

了解，处理和跟进客人的特殊要求

 Assist all departments in being receptive to the needs of VIP/Long Stay and Fraser World guests

协助所有部门接待VIP/长住客/会员。

Assist Guest Service Manager with guest complain handling and follows up on corrective action.

协助宾客服务经理处理客人投诉并采取补救措施。      

Handle guest complaints and refer them as necessary, follows up on corrective action when Guest Service  Manager’s off 

处理客人投诉，必要时满足客人要求，并在宾客服务经理下班后跟进补救措施。

 Compile, analyze and control guest relations’ costs.

计划、分析和控制宾客关系费用。

Attend recreation/Long Stay Residents activities

参与长住客活动。

Overall responsible for ensuring and maintaining the entire range of services offered for all VIP’s, Long Stay guests and Fraser World members with the aim to maximize guest satisfaction.

总体的责任是确保和坚持为VIP/长住客/会员的全部服务，使客人的满意度***化。

QUALIFICATIONS AND REQUIREMENTS任职要求

学历

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalen

具有酒店行政管理，酒店管理或相关的学士学位或大专水平。  

Experience –

经验

1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

    

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