成都招聘

• Interface between plant and sales office (LBP) for project orders.
• Take responsibility for the clients’ satisfaction.
• Manage a multi-function centre that improves the customer experience from quote to cash.
• Manage projects, optimize the working procedures and speed up the order execution.

Accountable for:  

• Timely and comprehensive updates to clients and sales office (LBP).

• Excellent coordination of the projects' arrangement to optimize the order lead time.

Primary Responsibilities:

Customer Service Management:

• Order entry management;

• Updates to clients and sales office about the order delivery process;

• Orders tracking to orders delivery completely. 

Customer Order Management:      

• Liaise with manufacturing plants;
• Deliver your project progress to clients;
• Participate in the regional meeting about lead time;
• Solve the certain problems in the process of order fulfillment;
• Order execution based on the procedure policies.

Leadership and People Management:

• Direct, motivate, and manage the COE team to provide best in class performance and achieve KPIs and business targets;
• Meet with team members regularly to review individual performance, provide feedback and coaching, and other developmental, training and career progression plans to ensure the success of the individuals within the team;
• Use effective management and communication tools to create a positive working environment within the COE. 

Qualifications:

• Bachelor’s degree in Engineering, Business, or related field. MBA, PMP preferred.

• Minimum 5 years’ experience in team management and 2-year in customer service;

• Strong customer support skills; excellent verbal and written communication in English;

• Ability to multi-task and manage competing priorities;

• Proficient in a variety of software programs including customer relationship management and ERP software;

• Ability to comprehend technical specifications.

Competencies:

• Drives vision and purpose;

• Capable of projects coordination excellently;

• Interpersonal Savvy;

• Communicate Effectively;

• Ensure Accountability (Managing & Measuring work);

• Action Oriented;

• Resourcefulness (organizing);

• Customer Focus.

美国艾默生电气公司是技术与工程领域的全球领袖，通过自动化解决方案、及商住解决方案两大核心业务平台为全球工业、商业及消费者市场客户提供创新性的解决方案。Emerson 成立于1890年，总部位于美国密苏里州圣路易斯市，拥有 60 多家业务单元，在 150 多个国家设有 205 家生产设施，员工约 7.4 万人。公司 2016 财年销售额达202亿美元，实现了持续 60年每股红利增长。

Emerson 长期排名《财富》美国和全球 500 强企业行列，荣获《财富》全美最受赞赏企业之一。凭借其对创新的承诺、创想的保护及发明专利的商业化， Emerson连续获得由汤森路透评选的全球创新企业 100 强殊荣。

中国是 Emerson 在全球业务发展最快的地区之一。自 2002 财年，中国已成为 Emerson 仅次于美国的第二大市场。1993 年 10 月，Emerson 在上海成立了艾默生电气（中国）投资有限公司。2017年4月28日，艾默生以收购滨特尔旗下阀门和控制业务为契机，与业内公认的佼佼者强强联合。艾默生自动化流体控制（四川）有限公司即成为Emerson在成都重要的工厂。该工厂目前拥有200多名员工，占地60亩，工作环境优良，福利健全完善、具有竞争力的薪资水平。