宾客服务接待员 Guest Service Agent
仁恒酒店管理(成都)有限公司
- 公司规模:150-500人
- 公司性质:外资(非欧美)
- 公司行业:酒店/旅游
职位信息
- 发布日期:2020-10-26
- 工作地点:成都
- 招聘人数:2人
- 工作经验:1年经验
- 学历要求:大专
- 语言要求:英语良好
- 职位月薪:3.6-4千/月
- 职位类别:酒店前台 前台接待/总机/接待生
职位描述
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
Registers and rooms all arrivals according to established procedures
按照既定工作程序为所有来客登记并安排房间。
Maintains intimate knowledge of departmental standards and procedures
熟知部门标准工作程序。
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
Maintains cashier float and ensures accurate daily report of all money received
保持库存现金限额并保证每日对所收现金进行准确报告。
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。
Keeps abreast of all modifications to accounting policies and procedures
随时留意会计政策和工作程序的变化 。
Responsible and attends to guest’s request of using the service of safety box at all times
随时负责回应客人关于使用保险箱服务的要求。
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。
Performs the audit balances and prepares all works for audit in an orderly fashion
执行审计结余,并为审计工作进行各项有序的准备。
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲 。
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
力争保持酒店的高标准,特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。
岗位要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Able to read and write English
能够读写英语
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有高中学历或酒店行政管理,酒店管理或相关的职业证书。
1 year experience in guest / customer service, or an equivalent combination of education and experience.
拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。
职能类别:酒店前台前台接待/总机/接待生
关键字:前台接待
公司介绍
主要商务区和购物中心近在咫尺。您也可以在这里感受到独特的洲际行政公寓特色:针对每位客人的个性化服务和人性化的设备设施,符合家人每位成员的生活需要,保证和提高您的居住质量。同时也非常关心客人的健康,提供了非常齐全的健身设施。除了室内恒温游泳池,健身房,冷热浴缸,蒸汽及桑拿房外,还配有咖啡厅,桌球室,儿童游乐室,按摩室和配有阅览室的商务中心。
成都仁恒洲际行政公寓是洲际集团在大中华区首家五星级豪华行政公寓。提供专业礼宾服务和24小时全天候卓越品质的专业服务,倾力为您打造精彩不凡的居住体验,令您及家人尊享“洲际人生”。
联系方式
- 公司地址:地址:span成都