成都招聘

Location: Chengdu

Job Title: Customer Service – Airfreight Export

Reporting to: Manager-Air

第三方外包岗位

Position Overview:

Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints.

Specific Accountabilities:

• Follow the handling procedures as laid down for customers.
• Process import and export declarations including preparation of necessary documentation. Liaise with customs to rectify and issues.
• Ensure that all customer orders are fulfilled daily and respond shipment enquiries to customers on a timely manner.
• Ensure the accuracy of system transactions and documents creation.
• Work closely with operations and other teams within the project to meet customers’ requirements and solve daily operational issues.
• Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers.
• Preparation of monthly performance reports to customers.
• Receive and process special requirements or instructions from the customers and manufacturers.
• Coordinate and schedule in-country transport movements – collections and deliveries, and communicate to warehouse supervisor.
• Understand and know well the operation cost, give correct quotation to customers for any additional operational requirements and provide billing documents to Finance Department.
• Perform any special duties / projects as assigned by the management.

Position Accountabilities:

• Perform services duties (POD collection & uploading, trade declaration, subcontractor cost verification and license controlling) in a timely manner to ensure the operation process flow go smoothly and efficiently.
• Execute the preshipment (ISAC applying and shipment no. creation) and postshipments activities (consol document sorting, T&T events updating and master filing) in compliance with the department work procedure and customer SOP.
• Coordinate all billing related issues for key accounts according to the customer SOP.
• Liaise with oversea office on settling rate disputes according to customers’ tariff.
• Support on the special billing work tasks with accuracy according to the customers’ requirement.
• Invoicing to customers and inter-companies in compliance with the company guideline and rule.
• Backup to the team in order to maintain the daily works in a stipulated standard.
• Assist the team head to execute assigned jobs.
• Undertake PO follow up in compliance with Customers’ requirements and make response in timely manners.
• Provide door to door service including clearance and delivery as required.
• Track & trace for partial and irregular shipments and keep customers informed the status.
• Be help desk to answer various inquiries from external and internal general customers.
• Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.
• Implement billing process in accordance with customers’ requirements as well as company’s rule.
• Verify the costs from subcontractors and confirm the booking to traffic accountants.
• Monitor the job performance of the assistant of C/S agents to ensure quality of paper work.
• Develop assistant of C/S agents in business knowledge and personal competence by coaching and training

Relevant Education Background, Hard Skill, Knowledge and Experience:

• College degree or above
• Good command of English, spoken and written
• Telephone skills
• Conflict resolution and emergency handling skills
• Technical Skills (Telephone and Order Booking systems preferable)
• Communication skills - spoken and written
• Negotiation and interpersonal skills
• Proficient in using PC software (MS Windows)
• 4 years of experience in a related capacity for an international freight forwarding company
• Experience in quality management system such as ISO and COPC-2000 (preferred)
• Knowledge of International Trade and relevant laws, regulations, policies and procedures

Core Competences:

• Customer Orientation
• Planning & Organizing
• Information and communication behavior
• Teamwork and cooperation
• Analytical ability
• Independency

Working Relationships:

Internal: sales

External: carrier, supplier, agent

Schenker is one of the world’s leading international providers of integrated logistics services more than 135 years. We provide support to industry and trade in land operations, in worldwide air and sea freight, and in all the associated logistics services. 72,000 professional employees at about 1,500 offices in 150 countries around the world achieve a turnover of 13,2 billion euros per year.
Schenker是一家拥有135年历史的全球领先一体化国际物流服务公司。我们为工业及商业企业提供强有力的支持：包括陆运，全球海运和空运以及所有与之相关的物流服务。我们在全球150多个国家拥有1500个分公司和办事处，72000名训练有素的员工每年创造约132亿欧元的营业额。

BAX goes Schenker represent a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before. Together, Schenker and BAX are
No. 1 in European land transport
No. 2 in worldwide air freight
No. 3 in worldwide ocean freight
No. 6 in global contract logistics
No. 1 in European rail freight transport
No. 3 in integrated heavyweight freight in North America

BAX与Schenker携手联盟，优势互补，并已成为业内的领头军，将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩
欧洲陆运量排名***
全球空运排名第二
全球海运排名第三
全球契约物流排名第六
欧洲铁路运输排名美国综合重物运输业排名第三
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.


For more information on Schenker, please see *********************.
详情请访问公司网站：*********************