成都招聘

Job Description

  

KeysightCare Technical support engineer works in a team environment to provide world-class support and services to our customers. You will work as a professional application engineer, to contribute to value creation, to drive customer satisfaction and to demonstrate high performance in your work.

  

KeysightCare技术支持工程师在团队环境中，为客户提供世界一流的技术支持和服务。

你将有机会作为一名专业的应用工程师在高效的工作中为价值创造做出贡献，并推动客户满意度。

  

Your responsibilities will include:

  

• As an expert of Keysight's Component Test products or solution, provides responsive and in-depth pre-sales and post-sales technical support including measurement, application, configuration etc.

  作为是德科技器件测试产品或解决方案的技术专家，为客户提供及时深入的的测量、应用和配置等各方面的售前售后技术支持。

• Delivers technical expertise for solution implementation and start-up assistance to the customer based on Keysight Test and Measurement products and services.

  基于是德科技的测试测量产品和服务，为顾客提供解决方案、启用协助等专业知识。

• Understands customer's problems and efficiently resolves the technical inquiry via remote channels like phone, email, portal etc.

  能够充分理解顾客的技术问题,并能通过电话、渠道高效解决技术问题。

• Proactively works with R&D to provide customer insights and research on solution. 

  与研发团队合作，提供顾客反馈、研究解决方案。

• Qualify and refer hardware, software and services sales opportunities to the right Sales teams. 

  将优质的硬件、软件和服务的销售机会转给销售团队。

• Contribute technical articles to the KeysightCare Knowledge Base.

  为KeysightCare知识库贡献技术文章。

Qualification

                          

• Bachelors/Master/Dr. Degree in Electronics Engineering or equivalent.

  电子工程或者相关专业的学士或以上。

• Typically 8+ Year Experience in using Test & Measurement instrumentation for Component Test. e.g. Network Analyzer

  在器件测试方面有至少8年以上的工作经验，并拥有网络分析仪等器件测试设备的丰富使用经验。

• Strong communication skills and the ability to interact with a wide variety of people. And be able to discuss and explain complex issues remotely.

  有较强的与人沟通的意愿、能力和技巧。能够远程讨论和解释复杂问题。

• Possess a customer-first mindset with the passion to serve customers.

  拥有客户至上的心态，并有热情为客户服务。

• Be able to handle multi-task and work under pressure.

  可以同时处理多项任务，并能够承担一定的工作压力。

• Written and verbal proficiency in both English and Chinese. 

      熟练的中文和英语。

                            

Keysight Technologies test, measurement and software solutions have enabled electronic and communication advancements since 1939.
是德科技提供前沿的电子通信测试测量及软件解决方案始于1939年。
As the world technology leader in communications, Keysight Technologies was spun off from Agilent Technologies on September 19, 2013 and will continue its strategy of rooting in China for a long time development. Now all businesses of the Keysight, including the laboratories, have set up branches in China.
作为世界领先的电子通信测试测量公司，是德科技公司的前身是安捷伦科技公司。2013年9月19日，安捷伦科技公司宣布分拆成两家上市公司。其中，一家公司将专注于生命科学、诊断和应用领域，并保留“安捷伦”名称；另一家公司则是安捷伦当前的电子测量业务，公司英文名称为“Keysight Technologies”，中文名称为“是德科技”。是德科技公司将继续秉承植根中国、长期发展的战略。目前，是德科技的所有业务，包括实验室，都在中国设立了分支机构。


Headquartered in Beijing, there are about 1000 employees in China. Its business covers from software research and development to manufacturing, marketing, sales, technical support and service. Keysight Technologies is devoted to providing China and the world market with customized products, services and solutions and the latest test device.
是德科技中国总部设在北京。目前拥有近千名员工，业务涉及软件和硬件研发、制造、市场、销售、技术支持与服务，并力求为中国以及全球市场不断开发新产品，提供最新的测试设备，并根据中国客户的需求量身定制本土化的产品、服务和解决方案。


Keysight believes people are the company’s greatest assets. We provide employees a proper environment and believe they will make a great contribution to the company and to their own self-development. This environment includes:
员工是是德公司最为宝贵的财富。我们的管理机制就是创立一种环境，激励员工在取得公司业务目标成功的同时，也能够实现个人的理想。是德提供给你一个宽松的空间，它包括：
• Excellent training and career opportunities　　　　　　　完善的培训与职业发展规划
• A truly international environment　　　　　　　　　　　　完全国际化的工作环境
• Competitive compensation packages　　　　　　　　 具有竞争力的薪酬福利
We now invite you, smart and ambitious people, to join us and grow together. Keysight China will make your ideas real!
我们邀请拥有智慧、渴望成功的你加入是德与她共同成长。是德科技将使你梦想成真！更多关于公司，请登录：***********************