成都招聘

岗位职责：
1、负责售后接待、质量件、快递信息查询等问题的处理;

2、结合产品知识和常见售后问题，对客户进行疏通引导，通过沟通预判产品是否符合售后条件，降低售后率；

3、将各类售后问题进行分类、汇总，并及时跟进维修进度，直至问题处理闭环；

4、与仓储、商品、品控等相关部门同事沟通协作，解决售后问题；

5、针对售后问题进行数据分析，协助商品部通过有效的产品售后数据，提升产品品质，降低售后率。

任职资格：
1、大专以上学历，有淘宝或其他B2C网站客服经验和电话客服经验；

2、打字速度在60字/分以上，熟练使用Word、Excel等办公软件；

3、具有良好的客户服务意识，头脑灵活，富有耐心，表达沟通能力强；

4、较强的学习能力，应变能力，能独立处理紧急问题并善于总结发现问题；

5、有内衣客服经验优先。

FINELYCUP梵妳卡波品牌简介
无钢圈舒适与塑形兼得的市场空缺，于是成为 FInelycup梵妳卡波 2015年品牌创立的根基。
FINELYCUP倡导***追求自由及无拘无束的生活方式。关爱每一位女性健康，全球甄选最优质的面料，力求呈现优美雅致与有效塑型的高品质产品 ，其舒适性和柔软塑形迅速得到市场认可。
FINELYCUP采用社交新零售的商业模式，自2015年创立以来，已发展成为链接全球400+无钢圈内衣生活美学馆及40000+线上经销商的创业平台。
 
为满足消费者全场景化的产品需求，FINELYCUP呈现丰富的产品系列，包括：内衣、小裤、塑身、家居、运动、洗护等。
 
2019年，FINELYCUP定位为品牌国际化元年，其极简低奢的东方美感，联手国际艺术家，将艺术语言、优美雅致的产品、国际质量完美结合，只为衬托出国际新***由内而外的自由之美。
2018年荣获中国连锁福布斯最具潜力连锁之星
2018中国西部创新性连锁品牌奖
2018中国购物中心最火的50大品牌
明星戚薇出任品牌首席体验官（2019戚薇巴黎时装周***官方邀请头排看秀亚太区艺人、FENDI、KENZO等多品牌***受邀头排看秀中国女艺人）
 
The foundation of FINELYCUP in 2015 brand creation is because of market vacancy in both comfort and plasticity of the rimless steel ring.
FLNELYCUP advocating modern women to pursue a free and unrestrained lifestyle. Global selection of the finest fabrics to provide women with high quality products for women's freedom and health. It has quickly recognized by the market for its comfort and plasticity.
 
FLNELYCUP adopting an advanced social new retail business. Since its established in 2015, it has grown into a global platform for the 400+ rimless underwear lifestyle aesthetics and 40000+ online distributors.
 
FINELYCUP enrich series of products to satisfy customer’s needs including brassiere, underwear,house clothes.sports,wash cares.
FINELYCUP will towards internationalization in 2019,cooperating with international artist to perfect match artist language,elegant products,high qualities.only to embody minimalism and extravagant eastern sense of beauty,international women’s beauty with freedom from inside out.
 
Qi Wei, one of the most popular Chinese star who is the chief experience officer of the brand(she was the first Asia-Pacific artist invited to Paris Fashion Week to be the head row guest and the only Chines women artist was invited to shows of many great brands as FENDI,KENZO
 In 2018,FLNELYCUP win “most potential star” of China Chain Fobes.
 Win”Creative brands”in western china
 “ the Most Popular Brands in Top 50” in Chinese mall