成都招聘

- Handle calls, emails, Chats & Web tickets (daily)

- 处理电话、电子邮件、聊天和网上提交的技术支持问题(每日)

- Address technical queries and fix or log them appropriately accurately

- 妥当的处理技术问题或者转交给后台。

- Escalate queries when required to appropriate personnel

- 在需要时升级给负责人员

- Identify trend of calls / tickets and highlight it to Incident Manager (IM)/L1.5, TL, SDM as appropriate (Outage confirmation)

- 分析确认每个问题订单，并将其转交于相关经理(IM)/ L1.5、TL、SDM

- Log tickets in Service Now (SNOW) as per policies assigned according to the policies & procedures

- 根据相关程序和政策处理分配的任务

- Ensure Follow up mechanism is in place, target customer’s issue resolution in an optimized manner enhancing Customer Delight

- 确保跟踪机制到位，以优化的方式对客户的问题进行解决，提高客户的满意度

- Ensure consistent productivity and quality of service

- 确保持续的生产力和服务质量

- Meet SLAs and individual KPIs

- 达成SLAs和个人KPI。

- Assist Operation Support System (OSS) with problem determination & Handle any Severity 1 & 2's appropriately

- 使用操作支持系统(OSS)处理问题，处理任何严重的问题L1 & L2。

- Should manifest flexibility to support operational requirements

- 灵活的支持业务需求

- Maintain highest level of ethical work standards and be compliant with Organization & Project policies & procedures

- 保持***水平的道德工作标准，并符合组织和项目的政策和程序。

- Shift timing is 9 hours which includes one hour break

- 上班时间为9小时，包括1小时休息。

- Shift & weekly off rotate every month as per business requirement

- 根据业务需求，可能会有每个月轮班。

- Read and write CET4 English skill is preferred

- ***有CET4英文读写能力。     

- Japanese N1 with good read and write and oral ability.

- 日语一级很好的读写说能力。 

维布络有限公司
年收入大约65亿美元
业务涵盖信息科技、客户服务、照明、基础设施建设、液压设备以及环保能源
维布络中国分公司
维布洛在中国的上海、成都、东莞、常州都有投资，拥有超过1300名员工。其中在上海和成都建立了维布洛信息科技分公司，在东莞建立了日用消费品工厂，正在常州建立液压设备工厂。
维布洛成都分公司属于维布洛信息科技公司在全球的2个战略交付中心之一。
维布洛成都分公司从2009年11月开业以来员工人数增加到原来的3倍，达到了400多人。
维布洛成都服务于全球世界500强企业，主要业务包括制造业、银行、金融服务、保险、零售和其他高科技行业。
维布洛上海分公司属于近岸交付中心，拥有超过300名的员工，主要为中国国内市场提供服务。
维布络技术有限公司
在全球56个国家拥有超过11万名员工，72个开发中心，包括了超过70个民族
是世界上***的独立研发服务提供商，是世界上***的离岸第三方测试服务提供商
是世界上***家通过pcmm 和cmmi 第5级认证的公司。是***家美国以外获得ieee软件流程奖的企业。
拥有超过50个卓越中心开发专门领域的框架和解决方案。
获得了2009年astd（美国社会培训和发展）***贡献奖。这是维布洛连续第8次获此殊荣。
获得了sap pinnacle奖
两次获得了everest集团的卓越外包服务奖。

thank you for your interest in wipro.

about wipro limited:
wipro limited (nyse: wit, wipro: in) is a 6 bn $ global it services leader specialising in it, computer related technologies and bpo. wipro also has a presence in niche markets of consumer products, infrastructure engineering, manufacturing and personal computing. currently have over 100,000 staff globally with over 60 global development centers. currently, wipro has been rated among the top 5 it companies in the world.

about wipro china:
wipro (shanghai) limited and wipro (chendgu) limited, subsidiaries of wipro limited, were set up in august, 2004 and july 2009 respectively. the wipro china arm services more than 80 customers with over 700 employees. choosing a career with us is a platform to enhance your abilities, knowledge and workplace skills. we also give you opportunities to work with leading domestic and multinational companies in a truly global work environment. we are sure that this will be an truly exciting experience in your career. welcome on board and enhance your career with wipro.

to find out more about us, please visit our website at *************