成都招聘

? Basic knowledge in terms of client, server, database, workflow systems, network applications and common standard software (especially MS Office)
? Business English written and spoken at near native level
? Native language level in addition in one of the following languages: Mandarin, English
? High degree of customer orientation
? High ability to work under pressure
? Methods to overcome difficult everyday business situations
? Communication competence for media in use (e.g. telephone, mailing...)
? Accpet work shift, willing to provide 24*7 services to customers


Tasks:
You will provide IT-related technical support to Bosch associates across a number of communication channels - mainly by phone and e-mail.
You will be part of a Bosch internal network, which is able to solve the majority of all IT-related incidents in more than 150 product categories.
You will work in the SPoC (Single Point of Contact)/User Helpdesk of Robert Bosch Asia Pacific and solve the majority of incidents regarding MS Office or other standard software while you document and forward the majority of all other incidents to Robert Bosch internal solution groups around the world.

Bosch (Shanghai) Security Systems Ltd. Chengdu Gaoxin Branch (Bosch Communication Center)

Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center today ranks among the leading international providers of Business Process Outsourcing services.
 
Employing some 5,000 associates in Europe, Asia and South America Bosch Communication Center provides and optimizes business processes for our customers. The high quality standards for which Bosch is renowned worldwide are maintained in the services we offer in Marketing & Sales, Customer Services, Finance & Accounting, Security & Safety, Facility Management, Purchasing, Logistics & Production, IT & Technology and HR Management services that are offered in over 30 languages.
 
博世服务解决方案中心（成都）成立于2012年，目前员工二百余人。其作为全球世界500强博世集团的全资子公司，持续为博世亚太区内外部企业提供呼叫中心和财务解决方案服务。呼叫中心在成都和上海分别与博世内外部优质客户如宝马，奔驰，英飞凌，戴姆勒等维持长期稳定的合作关系；博世中国财务共享中心业务覆盖二十余家中国博世企业，包括应付、应收、总账、固定资产、员工报销、主控数据管理、持续流程改善管理等集中业务。博世服务解决方案中心（成都）以其优质的服务和高效的流程，为我们客户提供专业的通讯服务、财务后台支持，帮助客户在其领域取得更好的竞争优势。

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