成都招聘

主要职责:

对需要道路救援的客户提供高效、主动专业的服务响应，基于公司制定的操作流程为客人提供高效贴心的救援服务。

呼叫中心需要每天24小时运营，每周7天为客户提供服务（包括国家公众假期）。工作时间为倒班制，会有夜班，请投递简历前慎重考虑。

-按照公司的标准迅速礼貌地处理呼入呼出的电话
- 根据客户的需求，提供合理必要的高质量服务，以期达到并超越客户的期望值
-确保任务执行和电话沟通内容正确输入到NACS系统之中，以保证后续跟踪能得到及时准确的信息
-在团队合作的模式下工作，确保案件的正确处理
-努力达到部门和个人的任务指标
-执行并完成操作部经理/负责人分配的工作

技能要求:

-能正确理解客户的基本要求
-良好的客户服务意识，能与各类客户沟通
- 可以正确分析客人的需求并给出有逻辑性的解决方案
-良好的沟通能力，人际交往能力和打字能力
-基本的英文运用能力（包括口语和书写）
-中专及以上学历
-具有呼叫中心坐席经验优先考虑

Major responsibilities:

To provide an efficient, professional and proactive customer focused response to requests for roadside assistance, and to coordinate all aspects of assistance in a cost effective and thoughtful way in line with company procedures.
The department is open 24 hours a day, 7 days a week (including public holidays).
Assistance Coordinator will be privy to sensitive company and customer information; therefore discretion must be used in communicating with external entities

-To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards.
-To assist customers as necessary by taking actions to provide high level services according to their needs and strive to always exceed their expectations
-Input the correct actions and correspondence into computer based system to ensure the clients and supervisor are updated accurately and timely on progress.
-Work in a team environment to ensure proper case handling
-Work towards achieving on all Objectives set for department and individual
-Work on projects as assigned by team leader and/or Call Center Manager

Skills and Specifications:

-Ability to understand basic customer information
-Ability to handle diverse people, excellent customer service experience
-Should analyze the customer problem properly and provide logical solutions
-Excellent communication, interpersonal, and typing skills
-Basic command of English and Mandarin (verbal and written)
-Technical school graduated or above
-Call center experience preferred
邮箱地址：hr@allianz-assistance.com.cn

Allianz Global Assistance China

We help someone, some where in the world every two seconds.

Allianz Global Assistance is the world’s leading assistance company. Our core strength is connecting people in need with professionals who can help-whether that is roadside, travel, emergency medical or home assistance.

As Mondial Assistance we help more than 250 milion people each year. As Allianz Global Assistance we expect to dramatically extend our global reach and local impact.

In China we have almost 500 employees and more than 4000 service providers. With offices in Beijing, Shanghai, Guangzhou, Chongqing, Chengdu and Shenzhen, we are China’s leading provider of roadside assistance and customer relationship management services to automotive manufacturers and international brands. We also provide travel and medical assistance services-we have a multilingual team made up of doctors and nurses who help travelers when they become ill or when they are injured away from home.

Worldwide our specialist assistance group involves more than 10,200 employees working in 28 countries. Together with customers and sales partners, our parent Allianz is one of the strongest financial communities in the world with total of 153,000 employees and operations in 70 countries.

Allianz Global Assistance is a dynamic, innovative foreign company who believes in offering employees an opportunity to build an exciting and challenging international career with long term benefits. We are looking for bright and enthusiastic individuals to support our continued success. Please visit our website for more information.

安联全球救援在中国

每两秒钟，我们就在世界上的某个地方帮助一个人。

安联全球救援是世界领先的救援公司。我们的核心竞争力就是将有需要的人们和我们的专业救援人员联系在一起——不论在道路上、旅途中、紧急医疗事故发生时还是日常生活中。

作为蒙迪艾尔，我们每年帮助超过2.5亿客户。作为安联全球救援，我们期待我们的服务能覆盖全球更多国家并加深对本地市场的影响。

在中国我们拥有近500名员工和4,000多家服务供应商。我们的办公室分布在北京、上海、广州、重庆、成都、深圳。我们是中国市场领先的道路救援服务商，为车厂和众多国际品牌提供道路救援以及客户关系管理服务。我们还提供旅行保险产品和医疗救援服务——我们拥有多语种服务的医护人员，他们为遭遇突发疾病或意外伤害的旅行者提供及时的援助。

在世界范围内我们拥有12,000多名员工分布在28个国家为我们的客户服务。我们的母公司德国安联集团是全球实力最强的金融集团之一，她在70个国家拥有153,000多名员工。

作为一个充满活力、不断创新的外商独资企业，我们为员工提供有益于长远发展的，激动人心和充满挑战的国际化职业发展机会并诚邀精英加盟来共同拓展我们的事业。

请登录我们的网站查询更多信息。

邮箱：hr@allianz-assistance.com.cn