成都招聘

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.？

For our Marketing, Sales and Product Management team, understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose.

ABB Drives is a pioneering technology leader, providing products and solutions to help our customers maximize productivity, safety and energy efficiency, with a focus on reducing impact on the environment.

The role of the customer case manager is to build up superior customer experience by solid cross-function coordination, taskforce project management and systematic tools follow up to achieve effective case management, meanwhile, to pursue excellence of partner by providing sustainable and consistent training programs.

- Responsible for being a member of Drives Product Technical Product Management department, reporting directly to the Technical Product Management Manager.
- Take the role of customer case management, including close connection with front end sales, service and channel partner, gather technical support customer cases.
- Prioritize customer cases based on business demand, and ensure smooth escalation in systematic tools (Sales Force, CCRP, TFS) and coordinate cross-function (TPM, PEQ, R&D, Service) to ensure customer cases closure in time.
- Customer case report and dashboard maintenance and taking the role of product training programmer, including evaluating needs of sales and technical both from ABB and channel partners, develop training plan to promote products and improve channel partner technical competence.
- Coordinate to prepare training materials and fix training schedule, facilitate and monitor training execution.
- Training implementation report, certification management, feedback summary and training improvement plan and well utilization of mainstream media and digital solutions.
- Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

- Must have bachelor and above degree in Power Electronics, Electrical/Electronic or Automation Engineering is preferred.
- Up to 5 years of experience in engineering or technical support related to automation or drive products.
- Good organizational and project management skills.
- Strong customer focus awareness, problem solving and consultation skills.
- Excellent English and Chinese communication skills.
- Knowledge of instructional design, curriculum and content development, multimodal methods of training delivery, learning platforms and evaluation.

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

Benefits
- Life insurance
- Disability insurance
- Sick pay
- Medical insurance
- Meal allowance

北京ABB电气传动系统有限公司是ABB集团在中国地区交、直流传动产品的主要供货厂商，其生产销售的传动产品用于从0.12KW至4000KW的电机速度控制，广泛应用于传送带、挤压机、提升机及风机、泵类负载。其传动产品的高精度控制及高效节能特性在冶金、制浆造纸、石化、空调制冷、供水、建材、印刷及纺织等诸多领域都得到了客户普遍认可及好评。
北京ABB电气传动系统有限公司有一支敬业、充满活力并不断创新的员工团队，逐步建立起了一个成熟的渠道销售网络。与销售合作伙伴的默契配合，不但为客户提供高质量的产品，同时也提供了及时周到的服务。

以上职位需有良好的英语基础，有意者可将中、英文简历、近照一张寄往公司人力资源部，并请务必注明应聘职位，合者约见，所寄应聘资料恕不退还。