成都招聘

Responsibilites:

1. Respond to customer inquiries received through facsimile, e-mail or telephone and related to any range of the organization’s hardware and software products. Make inquiries to determine the nature and extent of problem and to isolate areas of concern. Identify causes of problems and provide solutions to customers. Structure solutions to suit user circumstances and level of competency and communicate through means suited to user requirements.

2. Determine the requirement for units to be returned for inside service, provide return authorizations and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair services.

3. Determine the requirement for Applications Engineering to visit with customers to resolve problems on site due to unique circumstances of customer applications. Make required arrangements and communications and track open inquiry to ensure satisfactory closure for the customer.

4. Document user inquiries and problems. Identify trends in support requirements, notify engineering staff as to significant trends and recommend the inclusion of information in on-line help program, manuals or other resources to respond to issues repeatedly raised by customers. Contact third party software developers to determine solutions for common interface problems and incorporate solutions into responses to customers. Prepare and issue specific instructions for customers related to commonly recurring problems.

5. Identify when problems represent engineering hardware or software design issues and report suspected design flaws to designated department heads.

6. Process customer orders and sales orders for accessories, warranties, repairs and software. Enter data relating to customers and sales and maintain customer database in computer system.

7. Follow up on service inquiries to ensure that customers are satisfied with quality of service provided. Respond to and resolve complaints and concerns.

8. Contact new customers to provide orientation to customer service resources and to solicit response to survey related to training received. Communicate with customers to sell warranty renewals.

9. Implement and coordinate the distribution of updated software releases.

10. Provide support, resources and coordination for the development and implementation of service centers in other countries.

Perform any range of reporting and administrative activities involved in planning, managing and reporting on team activities and ensuring the availability of resources required for operation of the function. Gather and compile data and prepare and issue any range of periodic reports relating to activities, performance, customer concerns, variances from plan or budget. Prepare materials for presentations to sales staff and customers. Prepare information as articles for publication to customers or potential customers as to new features, applications or information related to products.

Qualifications:

1. Degree in with mechanical engineering or equivalent preferred.

2. 3 to 5 years “hands-on experience” in customer service and/or call center;

3. Good problem solving and communications skills;

4. English language skills;

5. Excellent individual and team worker.

Working Location:
上海市徐汇区平福路188号聚鑫信息科技园2号楼1楼（近龙吴路上中路）

Interested applicants, please email (in Word document) a detailed resume in English and Chinese, stating qualifications, current and expected salaries, contact phone number and a recent photograph to: Recruiter-Shanghai@faro.com.

Please indicate the position you are applying for on the subject header in your email.

For more information about FARO, please visit website: www.faro.com

FARO Technologies, Inc. designs, develops, and markets portable, computerized measurement devices and software used to create digital models – or to perform evaluations against an existing model – for anything requiring highly detailed 3-D measurements, including part and assembly inspection, factory planning and asset documentation, as well as specialized applications ranging from surveying, recreating accident sites and crime scenes to digitally preserving historical sites.

FARO Technologies has an innovative, performance driven, talent oriented high-tech culture. Employees are valued as individual contributors to the overall vision of the Company. Innovation and creativity are prized; interactions and a team environment have contributed to FARO’s business and human resources success.