成都招聘

Description:

Responsibilities include providing technical expertise to the field on problem determination/isolation and providing action plans to resolve client issues on modular systems/ servers.   The Product Engineer (PE) may also provide technical expertise in support of critical client situation resolution.  This role serves as the Field's interface to Development for the identification and analysis of design, architecture and process issues and for driving those issues to resolution.  A PE is expected to manage pervasive field issues and provide field communication on fix releases.  PE support begins at pre-product introduction and continues through the product end of life.  

Key Activities include:

1. Use lab hardware to assemble customer configurations in order to replicate customer failure mechanisms.

2. Read and interpret hardware error logs & OS logs to isolate customer problems.

3. Use specialized debug equipment such as scopes and analyzers to isolate complex client problems.

4. Work with suppliers, development, and test to drive fixes for field issues.

5. Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes.

6. Interface with client teams and customers to explain technical solutions and maintain customer satisfaction.

7. Generate technical documentation for service personnel and clients to follow.

8. Provide on-site assistance to resolve critical client technical issues (when required)

The ideal candidate would have:

1. Bachelor’s Degree in Engineering (Electrical or Computer is preferred)

2. Hands on experience working with POWER-based servers.

3. Hands on experience with AIX/ UNIX operating systems.

4. Fundamental knowledge in networking concepts and design.

5. Working knowledge/ hands-on experience of BladeCenter or Flex Systems is a plus.

6. Occasional travel required (international and domestic)

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。