成都招聘

Position Accountabilities
Supply Chain Management
-Development and ongoing management of AGA's supply chain by managing commercial relationships with a range of suitable business partners across the Chinese network to ensure the delivery of high quality services to AGA's customers within agreed budgetary controls
-Ensure the establishment, maintenance and continuous improvement of the supply chain by ensuring the team maintains and manages compliance in the areas of:
1.Provider contracts
2.Pricing - provision of services within an agreed average cost of provider incident
3.Suitable area coverage
4.Average Arrival Time - attendance within agreed timeframes
5.Product training
6.Client company liaison
7.Cost control of initial and add-on costs
8.Corporate livery
9.Communications of company and client expectations
10.Development of innovative relationships and processes to reduce the average cost of provider incident
11.Meeting of client maintenance standards and client processes
12.Develop innovative & consistent provider selection & job despatch solutions to optimise cost & service performance
-Negotiate appropriate pricing and grading structures for network providers
-Manage the provider payment process to ensure that provider satisfaction & job acceptance rates are industry leading
-Monitoring and budgetary control of provider rates, response times and quality of service
-Negotiate contract conditions with providers to ensure the appropriate parameters/obligations are properly reflected and support AGA's strategies
-Oversee audits and audit reports completed by the network team and manage any outcomes, including the review and investigation of any non-standard charges or charges by providers that are outside acceptable and agreed pricing structures
-Develop innovative processes to help deliver greater cost and services efficiencies in provider network via the development of global contracts, cost containment steps, cost recoveries and minimisation of cost leakage of non AGA costs
-Manage a delivery system, which is efficient, quality driven and contributes to the profitability of individual programmes. Includes the standardisation of expenses and cost containment wherever possible
-Ensure the team maintains and conducts planned provider contact visits and oversee audits
-Performance manage instances of poor reported performances by Providers to ensure satisfactory resolution
-Manage customer surveys on the provision of provider services and implement and manage any necessary changes that stem from such surveys
Position Accountabilities
-Ensure that the monthly average provider cost per incident per client program is maintained and implement any required steps to ensure that any leakage in costs (costs exceeding average provider cost per incident) is curtailed and reduced to set KPI's for provider incident cost
-Develop & implement innovative new network solutions to meet the needs of new client market segments being targeted by AGA e.g. TPA services for Insurance companies
-Ensure appropriate follow up of any client complaints or feedback through to a satisfactory completion
-Deliver excellence in all dealings with customers and client companies
-Provide monthly monitoring and feedback sessions with all staff, ensuring this approach is consultative and constructive, in order to provide continuous improvement to the customer service levels
-Liaise with the Roadside Assistance Manager, Senior Assistance & Network Manager, Travel Medical & Sales & Distribution Managers to identify gaps in the provider network and how the cost of each customer incident can be reduced whilst providing high levels of customer service
Professional Approach
-Perform all required duties in a pro-active and professional manner
-Lead by example in adherence in Presentation, Health and Safety, EEO, Internet and other AGA Corporate policies
Development of your team through the management of appropriate training courses and sessions
Leadership & Supervision
-To monitor and mentor staff to enable timely, efficient and innovative solutions to the AGA business
-To provide the necessary staffing support (both internally and externally) to enable the production, development and support of operating systems
Team Work
-Work within a team environment, treating all team members and colleagues with care and respect
-Encourage and support new team members
-Assist other members of the organisation as required or requested
-Support team members through punctuality, reliability and attendance
Work as part of a team structure in achieving key performance indicators and objectives, and to be highly focussed on achieving these
Provider Queries
-Liaise with Providers and ensure compliance with all required quality and training standards
-Maintain a close relationship with all providers to ensure the relationship is strong in that all parties have the mutual goal of providing quality customer services in accordance with agreed quality service standards
-Work with Providers to address and manage concerns
Customer / Client Management
-Ensuring that the expected level of service is always delivered to Clients and their customers and prospects at all times
-Developing and maintaining effective business relationships with key stakeholders across the business
-Develop and maintain effective relationships that may reasonably provide future business opportunities
-Ensure customer complaints and comments are resolved promptly
-Manage the learning outcomes resulting from customer feedback into the team

Allianz Global Assistance China

We help someone, some where in the world every two seconds.

Allianz Global Assistance is the world’s leading assistance company. Our core strength is connecting people in need with professionals who can help-whether that is roadside, travel, emergency medical or home assistance.

As Mondial Assistance we help more than 250 milion people each year. As Allianz Global Assistance we expect to dramatically extend our global reach and local impact.

In China we have almost 500 employees and more than 4000 service providers. With offices in Beijing, Shanghai, Guangzhou, Chongqing, Chengdu and Shenzhen, we are China’s leading provider of roadside assistance and customer relationship management services to automotive manufacturers and international brands. We also provide travel and medical assistance services-we have a multilingual team made up of doctors and nurses who help travelers when they become ill or when they are injured away from home.

Worldwide our specialist assistance group involves more than 10,200 employees working in 28 countries. Together with customers and sales partners, our parent Allianz is one of the strongest financial communities in the world with total of 153,000 employees and operations in 70 countries.

Allianz Global Assistance is a dynamic, innovative foreign company who believes in offering employees an opportunity to build an exciting and challenging international career with long term benefits. We are looking for bright and enthusiastic individuals to support our continued success. Please visit our website for more information.

安联全球救援在中国

每两秒钟，我们就在世界上的某个地方帮助一个人。

安联全球救援是世界领先的救援公司。我们的核心竞争力就是将有需要的人们和我们的专业救援人员联系在一起——不论在道路上、旅途中、紧急医疗事故发生时还是日常生活中。

作为蒙迪艾尔，我们每年帮助超过2.5亿客户。作为安联全球救援，我们期待我们的服务能覆盖全球更多国家并加深对本地市场的影响。

在中国我们拥有近500名员工和4,000多家服务供应商。我们的办公室分布在北京、上海、广州、重庆、成都、深圳。我们是中国市场领先的道路救援服务商，为车厂和众多国际品牌提供道路救援以及客户关系管理服务。我们还提供旅行保险产品和医疗救援服务——我们拥有多语种服务的医护人员，他们为遭遇突发疾病或意外伤害的旅行者提供及时的援助。

在世界范围内我们拥有12,000多名员工分布在28个国家为我们的客户服务。我们的母公司德国安联集团是全球实力最强的金融集团之一，她在70个国家拥有153,000多名员工。

作为一个充满活力、不断创新的外商独资企业，我们为员工提供有益于长远发展的，激动人心和充满挑战的国际化职业发展机会并诚邀精英加盟来共同拓展我们的事业。

请登录我们的网站查询更多信息。

邮箱：hr@allianz-assistance.com.cn