成都招聘

Major responsibilities

Complaint handling & communication:
-To take the ownership to follow complaint handling process very strictly, make sure every complaint case be response within 1 hour(client/customer/other area), to give investigation result timely.
-To keep good communication with complaint customer and suggest on the corrective action plan on the frequent or serious problems in complaint area. Can proactively find solution to solve the complaint case.
-Keep complaint record very logically and clearly.
-Better organize complaint investigation result to client and other departments with more easy understanding and specifically key point.
-Make sure all complaint related files/picture/email/VCRF etc well saved from case chasing point of view.
-Report complaint trend and necessary analysis to SPV timely.
-Escalate serious complaint/risky case when handling complaint, offer solution or best practice to work out the final decision.
-Full communication with other department when involving complaint case.
-Involve in the new comers' training, share experiences of how to deal with difficult customers/complaint customers with clearly record.
-Will generate relevant report for the operation team's awareness and keep good communication for the feedback.

Damage case following:
-Keep a close eye on damage case handling, following proactively; provide the solution and action to solve the complaints. Make sure all damage cases closed timely.
-Closely working with Technical Advisor to solve the damage case, proactively to involve in damage to avoid further escalation.

Other tasks that will be defined by Quality Analysis Supervisor and Quality & Training Manager.

Qualifications:
-More than two year background in Operation area, complaint handling or quality control area. Team Leader experience will be a plus.
-English capability in written and listening is mandatory.
-Critical about problems and existing processes, open-minded, solution oriented.
-Well organized, pro-active, dynamic.
-Keenness and willingness to learn.
-Good communication skills.
-Familiar with Microsoft office, especially Excel.
-Efficient in daily work.
-Ability to express himself / herself in a clear and concise way, whether by written or verbally.

Other conditions:
-Standard working hours, from Monday to Friday, 09h00 - 18h00, one hour lunch interval.

Allianz Global Assistance China

We help someone, some where in the world every two seconds.

Allianz Global Assistance is the world’s leading assistance company. Our core strength is connecting people in need with professionals who can help-whether that is roadside, travel, emergency medical or home assistance.

As Mondial Assistance we help more than 250 milion people each year. As Allianz Global Assistance we expect to dramatically extend our global reach and local impact.

In China we have almost 500 employees and more than 4000 service providers. With offices in Beijing, Shanghai, Guangzhou, Chongqing, Chengdu and Shenzhen, we are China’s leading provider of roadside assistance and customer relationship management services to automotive manufacturers and international brands. We also provide travel and medical assistance services-we have a multilingual team made up of doctors and nurses who help travelers when they become ill or when they are injured away from home.

Worldwide our specialist assistance group involves more than 10,200 employees working in 28 countries. Together with customers and sales partners, our parent Allianz is one of the strongest financial communities in the world with total of 153,000 employees and operations in 70 countries.

Allianz Global Assistance is a dynamic, innovative foreign company who believes in offering employees an opportunity to build an exciting and challenging international career with long term benefits. We are looking for bright and enthusiastic individuals to support our continued success. Please visit our website for more information.

安联全球救援在中国

每两秒钟，我们就在世界上的某个地方帮助一个人。

安联全球救援是世界领先的救援公司。我们的核心竞争力就是将有需要的人们和我们的专业救援人员联系在一起——不论在道路上、旅途中、紧急医疗事故发生时还是日常生活中。

作为蒙迪艾尔，我们每年帮助超过2.5亿客户。作为安联全球救援，我们期待我们的服务能覆盖全球更多国家并加深对本地市场的影响。

在中国我们拥有近500名员工和4,000多家服务供应商。我们的办公室分布在北京、上海、广州、重庆、成都、深圳。我们是中国市场领先的道路救援服务商，为车厂和众多国际品牌提供道路救援以及客户关系管理服务。我们还提供旅行保险产品和医疗救援服务——我们拥有多语种服务的医护人员，他们为遭遇突发疾病或意外伤害的旅行者提供及时的援助。

在世界范围内我们拥有12,000多名员工分布在28个国家为我们的客户服务。我们的母公司德国安联集团是全球实力最强的金融集团之一，她在70个国家拥有153,000多名员工。

作为一个充满活力、不断创新的外商独资企业，我们为员工提供有益于长远发展的，激动人心和充满挑战的国际化职业发展机会并诚邀精英加盟来共同拓展我们的事业。

请登录我们的网站查询更多信息。

邮箱：hr@allianz-assistance.com.cn