售后服务订单处理专员(Service Order Process)
广州市西克传感器有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:仪器仪表/工业自动化
职位信息
- 发布日期:2012-11-09
- 工作地点:广州
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:客服专员/助理(非技术) 商务助理
职位描述
Job responsibilities:
- To supervise orders / contracts: to handle orders. Check and observe deadlines and match variations. Give the customer alternative solutions (handle and document them) in terms of timing and functional/ technical form (viz. clarification of alternative parts/goods). Consulting (e.g. in terms of part delivery) of the customer during order processing, submit proposals for solutions and, if necessary, clarify with department. Determine costs on the basis of given documents.
- Coordinate deliveries, material packets for the warehouse;
- Customer Complaints (Intake, institute clarification and generate a written application)/Customers Port;
- Process complaints and returns: Clarify technical problems, if necessary instigate solution, e.g. free delivery of parts/goods or granting of services.Observe whether measures are successful or not, watch if solutions are successful.
- Prepare invoices and check their correctness.
- Eradication of outstanding debits, viz. remind the customer in case of overdue invoices;
- Back up for service engineers concerning the use of spare parts locally (to be the main contact person);
- Customer service (international on site): Clarification of operational topics;
- Cooperation regarding process arrangement of completion of orders.
- To support Customer Consultants (operational input during contract negotiations e.g. incoterms, delivery times);
- Form of contract support, e.g. settlement contract, connection to customer consult;
- Quotation processing or tracking;
- Work under the supervision of a manager and execute all delegated functions seamlessly.
Job requirements:
- Bachelor or above educational background with preferred major in business ad,ministration
- 1-2 years knowledge and experience of order process principles and practices
- Good English reading , written , oral , listening skills (CET 4 is the least);good command in Excel, Word,Windows operation and Power Point
- Interpersonal skills,communication skills , verbal and written listening skills problem analysis and problom-solving attention to detail and accuracy data collection and ordering customer service orientation
- Initiative, teamwork, responsible ,stress tolerance,adaptability,conscientious,Integrity
公司介绍
SICK--先进、强大的传感器技术代名词。SICK自动化解决方案是优化和改进生产过程的理想选择。今天,SICK公司(中文西克)已在全球40多个国家建立了分支机构,拥有5000多名雇员,是世界上著名的传感器生产商之一。
现今,企业要发展必须注重过程而不是功能,必须排除不灵活的工作过程,全面优化价值的生产过程。因此,必须要有一个整体的自动化解决方案。作为全球自动化、安全技术、环境监测系统和自动识别系统等传感器领域的佼佼者,以及有着60年传感器技术经验的专业公司,SICK可以为工业生产各个领域提供最优化的解决方案。
有意者加入SICK大家庭,欢迎投中/英文简历至所述电子邮箱或将简历寄至所述地址。
现今,企业要发展必须注重过程而不是功能,必须排除不灵活的工作过程,全面优化价值的生产过程。因此,必须要有一个整体的自动化解决方案。作为全球自动化、安全技术、环境监测系统和自动识别系统等传感器领域的佼佼者,以及有着60年传感器技术经验的专业公司,SICK可以为工业生产各个领域提供最优化的解决方案。
有意者加入SICK大家庭,欢迎投中/英文简历至所述电子邮箱或将简历寄至所述地址。
联系方式
- 公司网站:http://www.sickcn.com
- 公司地址:广州市天河路45号之二天伦大厦24楼
- 邮政编码:510075
- 联系人:HR