成都招聘

    工作职责:
- 通过内部程序及自动警报，监控公司软硬件问题；
- 和工程师一起监控公司内部IT、网络、设备等问题；
- 评估、分配、解答所有跟电脑软硬件、网络相关的求助电话、邮件、语音留言；
- 能确保高质量的回复技术和非技术相关的邮件、电话咨询；
- 定期和客户及内部员工沟通确保服务满意度；
- 通过系统、网络发布、公司应用等渠道创建和更新技术支持文件记录。
Responsibility:
- Consistently communicate with your team members regarding strategy, goals, policy (and intent), and overall job expectations.
- Monitor hardware/software alerts through internal programs and automated alarms.
- Monitor the operational support systems to proactively identify service impacting events relating to IT, network & facility conditions while interacting with engineers.
- Answer, evaluate and prioritize all incoming telephone, voicemail, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, telecommunications and other computer-related technologies.
- Handle problem recognition, research, isolation, resolution and follow-up for all user support and service requests. 

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