成都 [切换城市] 成都招聘成都IT-品管、技术支持及其它招聘成都技术支持/维护工程师招聘

Support Engineer-NS

北京云基地企业管理有限公司

  • 公司规模:500-1000人
  • 公司性质:合资(非欧美)
  • 公司行业:计算机软件

职位信息

  • 发布日期:2012-07-30
  • 工作地点:北京
  • 招聘人数:1
  • 工作经验:二年以上
  • 学历要求:本科
  • 语言要求:英语良好
  • 职位类别:技术支持/维护工程师  Helpdesk 技术支持

职位描述

Essential Duties And Responsibilities
? Provides level 1 support services for supported customer base.
? Serves as supporting member of Event Management Team
? Works with support to troubleshoot anomalies and liaise with engineering or third party vendors to resolve product issues.
? Analyze case data and customer input to identify product improvement opportunities.
? Executes professional service statements of work.
? Understanding of product architecture, technical components, and application functionality
? Subject matter expert in product operations
? Directs and controls the activities of functional area/s through department manager/s
Education and/or Experience
? Bachelor's Degree, Master's Degree also preferred
? A minimum of 5 years IT industry experience preferably in Data Storage and enterprise operations.
? Minimum 2 years direct customer facing roles.
? Minimum of 1 years direct Open Source experience preferred
? Previous experience in storage and systems architecture in an enterprise environment.
? Excellent verbal and written communication skills.
? The ability to lead an initiative through execution
? Ability to create and maintain architecture documentation
? Strong work ethic, competitive drive and entrepreneurial spirit.
? Strong interpersonal skills and a desire to solve business problems in collaboration with peers in sales, business development, product, etc.
? Experience planning and executing strategies to accomplish goals.
? Strong written & verbal communication skills.
? Excellent attention to detail.
Language, Mathematical, and/or Reasoning Ability
? Exceptional analytical & problem-solving skills.
? Excellent project management skills
? Ability to analyze data.
? Ability to speak effectively before internal and external customers
? Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
? Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
? Ability to communicate in a high pressure environment.

公司介绍

北京云基地是由北京市经信委、亦庄开发区与宽带资本联合创建,旨在投资培育下一个信息技术制高点“云计算”的新兴产业基地。
北京云基地目前投资企业13家,总投资金额5亿元。入驻云基地的公司员工800多人。云计算产业新技术代表人物、海归高端人才等参与了投资,包括Yahoo创始人杨致远先生。云基地还与全球第四大服务器生产厂家Super Micro 合资生产新一代云计算服务器。这将是我国第一次在国内生产国际品牌的信息基础设备。友友、天云趋势与中科院共同自主开发云计算软件操作系统,力争在“十二五”规划期间,形成具有中国软件自主知识产权的核心竞争力。
云基地各公司业务包含了云计算各个环节,包括分布式数据中心、云服务器、瘦终端、云存储等硬件产品;云操作系统、桌面虚拟应用系统等基础软件;智能知识库、数据挖掘系统等应用软件;以及云系统集成,整体构成了云计算产业链。
云基地也与国际云计算厂家合作,引进先进云计算技术。入驻云基地演示中心的有加拿大黑莓公司、美国微软公司等国际知名企业。

北京云基地的定位:
根据北京祥云工程“打造世界级云计算产业基地”的目标,围绕首都云计算产业链及发展重点进行产业布局,紧扣首都云计算行业发展的需要,从产业链角度整合基地内部云系企业,推动企业迅速做大、做强,在实践中探索首都云计算产业的发展道路。

云基地的业务:
云基地提供的产品及服务包括分布式数据中心、云服务器、云计算瘦终端、云存储等硬件产品;包括云计算操作系统(自主、开源)、桌面虚拟应用系统等基础软件;包括智能知识库、数据挖掘系统等云计算应用软件;包括V-Cloud视频云、云计算呼叫中心等云服务平台;同时也包括云解决方案、云系统集成与运营维护等服务。

联系方式

  • 公司地址:地址:span中关村云基地:北京市海淀区东北旺西路8号中关村软件园内软件广场C座(100094)