日语客服专员 Customer Service Specialist
智乐软件（北京）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：网络游戏 计算机软件
职位信息
- 发布日期：2017-12-04
- 工作地点：北京
- 工作经验：1年经验
- 学历要求：本科
- 语言要求：日语精通 英语良好
- 职位月薪：4.5-6千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Definition
The customer care agent (CCA) must solve customer complaints from all around the globe.
They must answer mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.
Roles and responsibilities
-Give Support to the customers: Identify and solve customer problems using dedicated web tools
-Handle and manage web tools specially made for customer support.
-Keep a record of each case in another dedicated web tool.
-Escalate higher problems and send them to the appropriate team when needed.
-Notify Leads when a recurrent problem appears, to prevent further cases
-Be able to identify problems and create new templates for recurrent ones.
-Be informed on promotions and information on respective countries.
Requirements
- Good level in english reading and written.
- Excellent Japanese
- Reporting skills.
- Aptitude for communication and team work
- Excellent interpersonal relationship.
- Be responsible and patient.
Definition
The customer care agent (CCA) must solve customer complaints from all around the globe.
They must answer mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.
Roles and responsibilities
-Give Support to the customers: Identify and solve customer problems using dedicated web tools
-Handle and manage web tools specially made for customer support.
-Keep a record of each case in another dedicated web tool.
-Escalate higher problems and send them to the appropriate team when needed.
-Notify Leads when a recurrent problem appears, to prevent further cases
-Be able to identify problems and create new templates for recurrent ones.
-Be informed on promotions and information on respective countries.
Requirements
- Good level in english reading and written.
- Excellent Japanese
- Reporting skills.
- Aptitude for communication and team work
- Excellent interpersonal relationship.
- Be responsible and patient.
职能类别： 客服专员/助理
关键字： 日语 客服 customer service 呼叫中心 邮件
公司介绍
Gameloft是一家国际领先的出版商和视频游戏的开发商.自成立至今的10年中，Gameloft公司已在该领域确立了领先地位。从手机到iPod再到便携,电视游戏机，Gameloft的游戏遍及全球任何角落，通过无线终端就能接触到Gameloft并且迅速快捷的享受到 Gameloft提供的游戏、即时互动及其他休闲娱乐。
Gameloft与法拉利，史莱克，UNO，蜘蛛侠，铁人等知名品牌优先建立了伙伴关系，战火兄弟连更让Gameloft公司与国际知名品牌形成牢固的关系。除了建立伙伴关系，Gameloft公司拥有并经营Real Football, Asphalt and Brain Challenge。
Gameloft目前在在全球有超过3500名开发人员,并为100多个国家的玩家们提供游戏。
Gameloft是巴黎证交所上市（ISIN代码：FR0000079600，Bloomberg ： GFT FP ， Reuters ： GLFT.PA ）
访问www.gameloft.com，你可以了解到更多。
About Gameloft
Gameloft is a leading international publisher and developer of downloadable video games.
For 10 years, Gameloft has been established as one of the top innovators in its field.
The company creates games for mobile phones, smartphones, iPhone,iPod touch and iPad.
Gameloft games are also available to players on WiiWare, DSiWare, Microsoft Xbox LIVE Arcade and PlayStation Network.
Partnership agreements with leading licenses such as UNO, Ferrari, Shrek, CSI, Spider-Man,Iron Man, and Brothers in Arms allow Gameloft to form strong relationships with international brands. In addition to the partnerships, Gameloft owns and operates titles such as Real Football, Asphalt and Brain Challenge.
Gameloft is present on all the continents with its own production studios, employing over 3,500 developers, and distributes its games in over 100 countries. Gameloft is listed on Euronext Paris (ISIN: FR0000079600, Bloomberg: GFT FP, Reuters: GLFT.PA)
For more information please visit www.gameloft.com
公司网站
http://www.gameloft.com
公司邮箱
北京 recruitmentbj@gameloft.com
成都 recruitmentcdu@gameloft.com
地 址
北京市海淀区丹棱街3号中国电子大厦B座5层
邮政编码
100080
联 系 人
人力资源部
电 话
010-82607783
Gameloft与法拉利，史莱克，UNO，蜘蛛侠，铁人等知名品牌优先建立了伙伴关系，战火兄弟连更让Gameloft公司与国际知名品牌形成牢固的关系。除了建立伙伴关系，Gameloft公司拥有并经营Real Football, Asphalt and Brain Challenge。
Gameloft目前在在全球有超过3500名开发人员,并为100多个国家的玩家们提供游戏。
Gameloft是巴黎证交所上市（ISIN代码：FR0000079600，Bloomberg ： GFT FP ， Reuters ： GLFT.PA ）
访问www.gameloft.com，你可以了解到更多。
About Gameloft
Gameloft is a leading international publisher and developer of downloadable video games.
For 10 years, Gameloft has been established as one of the top innovators in its field.
The company creates games for mobile phones, smartphones, iPhone,iPod touch and iPad.
Gameloft games are also available to players on WiiWare, DSiWare, Microsoft Xbox LIVE Arcade and PlayStation Network.
Partnership agreements with leading licenses such as UNO, Ferrari, Shrek, CSI, Spider-Man,Iron Man, and Brothers in Arms allow Gameloft to form strong relationships with international brands. In addition to the partnerships, Gameloft owns and operates titles such as Real Football, Asphalt and Brain Challenge.
Gameloft is present on all the continents with its own production studios, employing over 3,500 developers, and distributes its games in over 100 countries. Gameloft is listed on Euronext Paris (ISIN: FR0000079600, Bloomberg: GFT FP, Reuters: GLFT.PA)
For more information please visit www.gameloft.com
公司网站
http://www.gameloft.com
公司邮箱
北京 recruitmentbj@gameloft.com
成都 recruitmentcdu@gameloft.com
地 址
北京市海淀区丹棱街3号中国电子大厦B座5层
邮政编码
100080
联 系 人
人力资源部
电 话
010-82607783
联系方式
- Email：recruitmentbj@gameloft.com
- 公司地址：上班地址：北京市海淀区丹棱街3号中国电子大厦B座5层