成都招聘

1 General Description


· Leading and managing a team of customer service staffs to provide high quality service focus on customers' expectation with company policy and operation standards.



2 Specific Accountabilities


· Ensure customer services team understand project freight and logistics operations procedures and standards while interactive with customers

· Provide supervision to customer services team to ensure the handling procedures as laid down for the customer are properly followed

· Coach and appraise customer services team on their daily tasks with particular emphasis on processes and systems, and achievement of individual and departmental performance targets.

· Lead, motivate and supervise customer service assistants to ensure their performance is aligned to stipulated standards

· Manage the allocation of appropriate resources and commitment of staff to achievement the objectives and targets

· Maintain good channels and effective communication between Finance department and customer services team for both sides benefit

· Understand and know well operation cost, give right quotation to customer for any special operation requirement

· Monitor and reinforce the service quality and discipline of the team according to company's policies, strategies and guidelines.

· Establish and carry out proper working procedure and make a proper corrective and preventive action through the analysis and investigation of problems, feedback and complaints

· Set-up guidelines, standard operations procedure (SOP) and key performance indicator (KPI) to monitor and measure the performance and service level of the customer services team.

· Ensure adequate manpower is assigned and job load is distributed evenly to meet the targets per month

· Identify staff advantages / disadvantages and training needs, jointly develop and co-ordinate training sessions with trainers and conduct training sessions as assigned

· Take up special assignment or project and participate cross-functional meeting with related departments and/or customer

· Ensure optimal resources are planned and utilized in terms of facilities and equipments, system application, people and related information data

· Deploy and complete special assignments at the instructions of the Operations Manager and / or superior to achieve company's goal and aims.



3 Skills Required


· Good command of written English and spoken Chinese, Mandarin an asset.

· Pro-active problem solving skills, deadline oriented and willing to work extended hours when required.



4 Experience and Qualifications


· University degree or equivalent, preferably in Logistics or Supply Chain Management.

· 6 years of experience in third party logistics operations or airfreight operations in which at least 3 years in supervisory level

· 2 years of experience in leading(Especially with a strong background and working experience in coaching, training, counseling, team motivations)customer service teams in a similar sized company.

Schenker is one of the world’s leading international providers of integrated logistics services more than 135 years. We provide support to industry and trade in land operations, in worldwide air and sea freight, and in all the associated logistics services. 55,000 professional employees at about 1,500 offices in 150 countries around the world achieve a turnover of 13,2 billion euros per year.
Schenker是一家拥有135年历史的全球领先一体化国际物流服务公司。我们为工业及商业企业提供强有力的支持:包括陆运,全球海运和空运以及所有与之相关的物流服务。我们在全球150多个国家拥有1500个分公司和办事处,5,5000名训练有素的员工每年创造约132亿欧元的营业额。

BAX goes Schenker represent a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before. Together, Schenker and BAX are:
No. 1 in European land transport
No. 2 in worldwide air freight
No. 3 in worldwide ocean freight
No. 6 in global contract logistics
No. 1 in European rail freight transport
No. 3 in integrated heavyweight freight in North America

BAX与Schenker携手联盟,优势互补,并已成为业内的领头军,将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩:
欧洲陆运量排名***
全球空运排名第二
全球海运排名第三
全球契约物流排名第六
欧洲铁路运输排名***
美国综合重物运输业排名第三

For more information on Schenker, please see www.dbschenker.com.cn.
详情请访问公司网站:www.dbschenker.com.cn