成都招聘

Job title: Customer Service Migration Manager

Role and responsibilities:

This position manages all aspects of Customer Service processes migrations in order to meet internal stakeholder expectations and maintain a high level of quality through communication, customer service and organizational practices.

1. Project Management:

a) Create and drive overall plans for migration, ensuring that project is effectively planned in terms of priorities and deliverables

b) Accountable for the successful completion of project deliverables on time, within budget, and according to specifications

c) Derive and drive issue and risk resolution solutions to ensure effective delivery and mitigation of the business impact

d) Liaise closely with Country Champions to formulate training plans, schedules and ensure timely completion.

e) Responsible for tracking implementation costs at a high level for project costing analysis.

f) Ensure exit survey as part of project completion/sign off is performed with relevant country/cluster stakeholders to obtain feedback on the overall migration transition and identify areas of improvement.

2. Migration Framework Compliance:

a) Deploy transition methodology established by the GSC Project Manager

b) Ensure Migration framework established including standard templates are used extensively throughout the project life-cycle.

c) Ensure lessons learned are captured, shared, and recommendations for enhancements to the Migration framework.

3. Effective Communication

4. Process Management

5. Stakeholder Management

Knowledge and Qualifications:

1. Graduate in any discipline with 4-5 years of experience in Migration/Transition is required.

2. PMP certification will be an advantage

3. Familiarity with Quality tools and Six Sigma/Lean methodologies

4. Will require working in shifts to match country / cluster working hours

5. Excellent verbal and written communication skills.

6. Customer service attitude imperative.

7. Ability to multi-task, manage several projects and workloads to meet challenging deadlines.

8. Ability to learn and adapt quickly.

9. Able to achieve outcomes through compelling reports and presentations on the project transition with a style appropriate to the subject/audience.

马士基集团（Maersk Group）创立于1904年，总部位于丹麦哥本哈根，从事集装箱航运、物流、集装箱码头投资经营管理、集装箱制造以及信息处理服务等业务。目前，集团下设的全球信息处理中心和丹马士物流公司都分别在成都的天府软件园成立了办公室，总共拥有超过2300名员工在此工作。
马士基信息处理（成都）有限公司是马士基集团下设公司。2009年西博会期间，马士基集团与成都高新区签署了投资合作协议，于2010年3月正式落户天府软件园D3号楼，租赁面积约8800平方米，截止2017年12月员工人数1189人。马士基信息处理（成都）有限公司是马士基集团在全球设立的第五个数据、信息处理中心，主要为全球集团内部公司提供船务进出口单证处理、电子订舱、在线客服及财务和会计流程处理，全部业务均属于离岸服务外包。服务客户分布于亚太地区、俄罗斯、地中海、大洋洲等地。

资质与荣誉
Ø    2010年    成都高新区“软件及服务外包十佳企业”
Ø    2011年    通过“技术先进性服务企业”认定
Ø    2013年    成都高新区“高端软件及新兴信息服务业十佳企业”
Ø    2014年    “中国服务外包成长型企业100强”
Ø    2015年    连续被评为“中国服务外包成长型企业100强”
Ø    2015年    成都高新区“海外市场拓展十佳企业”
Ø    2016年    成都高新区“外经贸十佳企业”
Ø    2017年    成都服务贸易协会（CDATS）理事单位


财务数据
成都马士基近年来营业收入（人民币）
2015年    2016年    2017年
1.5亿元    1.5亿元    1.6亿元


工作生活
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！