成都招聘

Job Responsibilities:
1. Understand the scope and objectives of the project ensuring successful achievement of targeted performance goals.
2. Develop procedures and process to establish an effective workflow of the project
3. Make sure all necessary operational reports are available for client and internal reviewing, and analyze the reports to identify opportunities for improvement
4. Conduct regular meetings effectively to discuss the operations issues, document meeting minutes and action items
5. Coordinate with client from operations perspective and ensure client satisfaction
6. Provide support and guidance to call center supervisors and team leaders on daily operations issues
7. Coach and develop call center supervisors and team leaders to ensure they have sufficient skills and knowledge carry out job duties pertaining to the project
8. Monitor and review performance of supervisors and CSRs and provide feedback to them
9. Coordinate with support functions including IT, facility, training and HR to ensure the team has sufficient resources to complete tasks.



Skills:
1. Fluent English skill both verbal and written
2. Proven ability to effectively lead management team members
3. Excellent team building skills
4. Ability to clearly communicate at all levels
5. Demonstrated effective utilization of proper operations and employee management practices
6. Knowledge of employee recognition and reward practices
7. Ability to motivate teams and drive peak performance
8. Effective time management skills
9. Solid knowledge of call center management tools including call monitoring skills, coaching, telephone technology, etc.
10. Proficient in MS Office tools
11. Knowledge of shift management
12. Strong conflict and problem solving skills
13. Ability to perform duties with integrity, accountability and professionalism
14. Enthusiastic, outgoing, driven and motivated individual


Experience:
1.Proven record of success in customer service team management
2. Minimum of 5 years of call center experience with a minimum of 3 years managerial experience
Education:
1. Bachelor's degree required

维音数码/维音信息（vision-x,inc.）是专业的呼叫中心外包提供商和crm软件开发商，总部位于美国，提供电话营销/客户服务/市场调查/inside sales/crm软件开发等多种服务。维音为许多世界500强企业及多家大中型跨国企业提供专业服务。

维音在中国共有13家分公司，拥有座席10000余个，分别为不同国家的客户提供英语、中文、日语、韩语、泰语、印尼语等多语种服务。能为客户提供360度全方位的客户服务业务，包括市场调研、电话营销、售后服务、客户关怀和信息咨询等。维音的每个运营中心都拥有一批忠诚、敬业、专业化的管理人才和技术专家，具备与国际接轨的质量管理体系。强大的技术创造和技术开发能力使我们拥有强大灵活的业务服务和技术服务平台，能够为客户提供各种量身定制的解决方案。

成都分公司：四川成都高新区天府大道中段天府软件园C8号楼8楼
电 话: 86-028-85375000
传 真: 86-028-85375100