成都招聘

Rolo Purpose:
The purpose of this role is to capture, review, amend or redesign, and publish the business processes for the stated domain area. Expected outcomes from this activity are process maps which include operating risk and compliance controls, and preserved customer experience, and work instructions, work aids, screen instructions. This role will also be required to maintain the knowledge management system and support Excel/Access based smart tool development, ensuring it is workable and user friendly and play an important role of identification of process imporvement.

Accountabilities

Financial:
Completion of Statements of Work (SOWs) for the particular projects

Customer:
Process value delivery where:
a) Processes can be executed with minimal breaks.
b) Customer experience is maintained at a process level
c) Operating risk controls are maintained at a process level
d) Knowledge management system is updated and user friendly.

Process:
Complete data capture, work instructions, process maps, process-based operating risks & controls tables, customer experience summaries, work aids as per assigned scope.
Manage the Knowledge Management System (eHelp) which includes co-ordination from various stakeholders and ensuring document is updated.
Documents should also be accurately linked to related documents and repository is kept organized.
Achieving required quality & standard in process documentation & with alignment to BPM standards & methodology
Process improvement opportunities identification and delivery in projects where applicable
Support Business Excellence Managers to perform data analysis of performance data from various business operations and provide inferences.
Create templates & reports to enable the Performance reporting
Process Analysis for identifying area's of improvement
Evaluate & deploy operational demand on process automation
Support Business Excellence Manager to develop Excel/Access based smart tool development & be part of Lean six sigma projects
Maintain & update BE sharepoint, BE website & other related BE technological contacts
Design workflow and develop procedures/work instructions for new function/business.

People:
Participate as an active team member of the team supporting onshore and offshore projects
Own development of BPM skills and capabilities
Promotes and participates in driving ANZ's cultural transformation programs
Risk / Compliance / Behavior
Alignment and adherence with ANZ Group operations risk policies, processes and standards and compliance to external regulatory requirements.



Skill, Knowledge & Experience
Excellent oral and written communication skilss
Exposure to writing technical / process documentation
Excellent computer skills (MS Word, Excel VBA/Macro, MS Access)
Experience with Core Banking Systems
Experience / Domain knowledge of banking process
Familiarity with web-based Knowledge Management System or Performance Support System will be an added advantage

公司简介
ANZ Introduction
ANZ (Australia and New Zealand Banking Group Limited) has a proud heritage of more than 180 years. We operate in 34 markets across Australia, New Zealand, Asia, Pacific, America and the Middle East.
澳大利亚和新西兰银行集团有限公司（以下简称“澳新银行”）拥有超过180年的傲人历史。我们在全球34个国家和地区开展业务，包括澳大利亚，新西兰，亚太，美国和中东。

ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand with market capitalisation of $93.4b and total assets of $896.5b as at 31 March 2017. ANZ headquarters is located in Melbourne Australia and our 46,000 staff serve retail, commercial and institutional customers through consumer and corporate offerings in our core markets, and regional trade and capital flows across the region.
澳新银行是澳洲四大银行之一，是新西兰***的银行。其市场总值为9亿3千4百万澳币，总资产额达到了89亿6千5百万澳币（数据截至2017年3月31日）。澳新银行新总部设立在澳大利亚墨尔本。我们为全球大概的客户提供零售个人业务以及多种银行和金融产品及服务，并在全球拥有大约46,000的员工。

ANZ has been in China since 1986 and has opened several branches in Shanghai, Beijing, Guangzhou, Chongqing, Hangzhou, Chengdu and Qingdao. In 2010, the Australia and New Zealand Bank (China) Company Limited (ANZ China) was established, making ANZ the first Australian bank to be locally incorporated in China.
从1986年澳新银行进入中国，目前已在上海，北京，广州，重庆，杭州，成都和青岛设立了分行。2010年，澳大利亚和新西兰银行（中国）有限公司（以下简称“澳新中国”）在中国成立，成为首家澳洲银行在中国本地注册成立的银行。

Opened in February 2011, the Chengdu service centre is the first and only foreign bank to establish an operations centre in Chengdu. The Chengdu service centre forms part of ANZ’s integrated delivery network along with service centres in India and the Philippines which help to deliver ANZ’s strategic priorities.
澳新银行成都营运中心成立于2011年2月，是成都***家也是***一家外资银行营运中心。澳新银行成都营运中心和在印度和菲律宾的营运中心一起共同支持澳新银行的发展战略。

The Chengdu service centre currently has around 700 employees and manages a range of complex functions covering Operations, Reporting & Analytics and Technology which support the many difference businesses and geographies across the ANZ network.
澳新银行成都营运中心目前有大约700名员工。营运中心负责的业务包括运营，数据分析和信息技术，支持不同地区的业务。

This is an opportunity to undertake a role offering exceptional opportunities for professional development with a broad range of career paths. It’s a place where the determined can succeed, the willing can grow and together, we can prosper.
澳新银行成都营运中心为每一位员工提供了广泛职业发展的卓越机会。我们相信这里是一个能够让有志者成功的地方，是一个可以共同发展成长的地方。

We connect you to our world of opportunity.
我们与机会紧紧相连。

We’re committed to giving you every opportunity to learn and grow by creating a thriving and inclusive workplace.
我们承诺通过创造一个蓬勃发展和包容性的工作场所，为您提供一切学习和成长的机会。