成都招聘

职位描述：
The Customer Service Representative (CSR) team in the response Center is responsible for providing a high quality front line contact point for customers, and for various other services such as parts ordering, technical support request coordination and post call audits etc.

Responsibilities:
(1)Provide hotline service in Cantonese
(2)Follow up each service requests till the problem solved.
(3)Monitor service requests and service calls and make sure they are following the correct service policies and procedures
(4)Handle parts orders and consumable orders and process orders to meet customer delivery needs
(5)Maintain contracts into SAP/ERP system
(6) Generate regular service reports for the region
(7)Build relationships with customers and suppliers
(8)Participate in Service/Operation projects as and when required

Requirements:
(1) College Degree or above
(2) Previous Call Center experience is preferred and over 2 years of sales or service administration experience is a plus
(3) Cantonese is a must, English is a strong asset
(4) Self-managed with a sense of responsibility and accountability for their work
(5) 100% Customer focused
(6) Excellent communication and interpersonal skills
(7) Flexible and team minded 举报 分享

About Kodak Alaris
Who is Kodak Alaris?
Kodak Alaris is a global technology company that’s delivering the future—now. Our advanced, patented intellectual property combines breakthrough technologies, machine learning and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers what they want before they know they want it. Born from one of the world’s most trusted brands, we’re pushing the boundaries with a new vision for a new era. Innovative, nimble, creative and driven, we keep one step ahead of the rapidly accelerating pace of business—with all eyes on what’s coming next.

Machine intelligence. Human smarts.
Combining software, hardware and experience, we’re uniquely positioned to deliver end-to-end solutions—turning your data into actionable intelligence. We give you unprecedented command of your company’s strengths, with deeper insights into your customers, and absolute confidence in your decision-making.
 
Clarity means certainty
Our proprietary technologies provide pinpoint sharpness when it matters most. Consumers depend on it when they print their photos at our kiosks—and share their images with others from around the world in our global online community. Elite photographers depend on it when their images will be seen by millions. Businesses and governments depend on it to create winning strategies and fuel every decision.
 
Technology made for how organizations work
Our technology is fine-tuned and deployed to solve each customer’s unique needs, challenges and goals—that’s how we’re delivering the future now.

To best tell a cohesive Kodak Alaris story the business units were grouped under primary messages:
-Actionable Intelligence (AI Foundry, Alaris)
-Create & Connect (Kodak Moments, D2C, Event Imaging, Professional Photographers and Labs)

KODAK ALARIS ACTIONABLE INTELLIGENCE
We empower businesses and governments of all sizes by streamlining and automating manual business processes—turning documents into data and creating actionable intelligence to propel organizations forward.
 
KODAK ALARIS CREATE & CONNECT
We transform moments into lasting memories—connecting people from around the world and inspiring them with new technologies and intuitive tools to preserve their memories forever. We also equip elite photographers and labs with advanced film, paper and chemicals to create their finest work—so every image can be preserved long into the future.