BPI Manager
马士基信息处理（成都）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2012-11-22
- 工作地点：成都
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 职位类别：其他
职位描述
Key deliverables:
?Lead the BPI team
?Lead key process improvement projects
?Coach and support process improvement specialists (GB's) in the team
?Execute training plan for the process in the site. Provide feedback for continuous improvement of the training program
?Responsible for BCP
?Timely and quality MIS and ad-hoc data analysis to identify areas of performance improvement
?Drive implementation of standardization initiatives in the site
Green belt or black belt certification will be an added advantage
Key Responsibilities:
Process/System control, support and Test: Responsible for governing the production as per Standard Operation Procedures. Supervise the team coordinate with production team in GSC Site to test the new procedures (including SOP and Exceptions), analyse the result, address CENGSC and CENFIN (or other BU) with related information, provide positive suggestion constructively in order to simply the procedures make it easy for both our customers and ourselves.
? SLA Compliance
? Process Compliance
? Audit Findings
Training, continuous learning & Knowledge management: Responsible for supervise the functional training and education, user competencies development according to our business needs. Drive the continuous improvement mindset across the GSC Finance and Accounting Process Department.
? New systems SOP
? User Competency development
? Responsible for ensure success implementation of system, ensure the production team is properly trained and guided.
Productivity Improvement, KPI scorecards and Improvement projects: As the project manager with especial focus on internal efficiencies and increased customer satisfaction. Initiate project base on production requirements to help production team continuously making improvement. Focus in maintaining simple and standardised processes easily transferable in contingency situation.
? Audit Findings
? VoC
People Leadership: Supervise the team, providing daily support on systems and processes. Ensure all finance and accounting systems operate normally, enabling the production team to operate a stable process environment. Resolve internal and external conflicts in team with a timely fashion. Responsible for Coaching the team and provide supports when ever needed by the teams. Responsible for motivation of the team, seeking opportunity for continuous development, being open for innovations. Participate in annual appraisal preparations, provide supports, and ensure a fair result on performance appraisal evaluation in the team.
? EES
? Competence in the Team
? Succession Planning
Planning and Administration: Ensure company policies are executed accordingly (refer to Employment Contract and Handbook), responsible for communication of company policies through the team members. Encourage staff /team leaders to have a yearly leave planning. Over-time approval
? Yearly budget control
? Staffing
Local Management: Organisation development, internal set-up reviews to streamline organisation as per development strategies.
? Participant in management weekly meeting, assist GSC Finance and Accounting Process Manager in decision making by providing constructive opinions according to the analytic report data.
Position Specifications:
? E University graduated or bearing similar professional qualification in the same or related field or bearing a lower academic achievement but with vast working experience
? Minimum 4 years relevant experience in Finance and Accounting activities in a BPO or Captive.
? Project management skill preferred.
? Process Excellence skills preferred (Black Belt)
? People management skills, Coaching and mentoring skills
Soft Skills:
? Excellent command of spoken and written English.
? Good communication skill and interpersonal skills, be able to build good working relationship (internal and external).
? Demonstrated leadership skills, be able to lead, motivate and engage the team members.
? Organisational and Time management skills: multi-tasking and prioritising, planning work activities efficiently to meet deadlines and high level goals.
? Capacity to handle change, stay open to different ideas, support positive changes.
? Excellent analytical and problem solving skills. Can see hidden problems and looks beyond the obvious for answers.
? Drive for Results - Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
?Lead the BPI team
?Lead key process improvement projects
?Coach and support process improvement specialists (GB's) in the team
?Execute training plan for the process in the site. Provide feedback for continuous improvement of the training program
?Responsible for BCP
?Timely and quality MIS and ad-hoc data analysis to identify areas of performance improvement
?Drive implementation of standardization initiatives in the site
Green belt or black belt certification will be an added advantage
Key Responsibilities:
Process/System control, support and Test: Responsible for governing the production as per Standard Operation Procedures. Supervise the team coordinate with production team in GSC Site to test the new procedures (including SOP and Exceptions), analyse the result, address CENGSC and CENFIN (or other BU) with related information, provide positive suggestion constructively in order to simply the procedures make it easy for both our customers and ourselves.
? SLA Compliance
? Process Compliance
? Audit Findings
Training, continuous learning & Knowledge management: Responsible for supervise the functional training and education, user competencies development according to our business needs. Drive the continuous improvement mindset across the GSC Finance and Accounting Process Department.
? New systems SOP
? User Competency development
? Responsible for ensure success implementation of system, ensure the production team is properly trained and guided.
Productivity Improvement, KPI scorecards and Improvement projects: As the project manager with especial focus on internal efficiencies and increased customer satisfaction. Initiate project base on production requirements to help production team continuously making improvement. Focus in maintaining simple and standardised processes easily transferable in contingency situation.
? Audit Findings
? VoC
People Leadership: Supervise the team, providing daily support on systems and processes. Ensure all finance and accounting systems operate normally, enabling the production team to operate a stable process environment. Resolve internal and external conflicts in team with a timely fashion. Responsible for Coaching the team and provide supports when ever needed by the teams. Responsible for motivation of the team, seeking opportunity for continuous development, being open for innovations. Participate in annual appraisal preparations, provide supports, and ensure a fair result on performance appraisal evaluation in the team.
? EES
? Competence in the Team
? Succession Planning
Planning and Administration: Ensure company policies are executed accordingly (refer to Employment Contract and Handbook), responsible for communication of company policies through the team members. Encourage staff /team leaders to have a yearly leave planning. Over-time approval
? Yearly budget control
? Staffing
Local Management: Organisation development, internal set-up reviews to streamline organisation as per development strategies.
? Participant in management weekly meeting, assist GSC Finance and Accounting Process Manager in decision making by providing constructive opinions according to the analytic report data.
Position Specifications:
? E University graduated or bearing similar professional qualification in the same or related field or bearing a lower academic achievement but with vast working experience
? Minimum 4 years relevant experience in Finance and Accounting activities in a BPO or Captive.
? Project management skill preferred.
? Process Excellence skills preferred (Black Belt)
? People management skills, Coaching and mentoring skills
Soft Skills:
? Excellent command of spoken and written English.
? Good communication skill and interpersonal skills, be able to build good working relationship (internal and external).
? Demonstrated leadership skills, be able to lead, motivate and engage the team members.
? Organisational and Time management skills: multi-tasking and prioritising, planning work activities efficiently to meet deadlines and high level goals.
? Capacity to handle change, stay open to different ideas, support positive changes.
? Excellent analytical and problem solving skills. Can see hidden problems and looks beyond the obvious for answers.
? Drive for Results - Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
公司介绍
马士基集团（Maersk Group）创立于1904年，总部位于丹麦哥本哈根，从事集装箱航运、物流、集装箱码头投资经营管理、集装箱制造以及信息处理服务等业务。目前，集团下设的全球信息处理中心和丹马士物流公司都分别在成都的天府软件园成立了办公室，总共拥有超过2300名员工在此工作。
马士基信息处理（成都）有限公司是马士基集团下设公司。2009年西博会期间，马士基集团与成都高新区签署了投资合作协议，于2010年3月正式落户天府软件园D3号楼，租赁面积约8800平方米，截止2017年12月员工人数1189人。马士基信息处理（成都）有限公司是马士基集团在全球设立的第五个数据、信息处理中心，主要为全球集团内部公司提供船务进出口单证处理、电子订舱、在线客服及财务和会计流程处理，全部业务均属于离岸服务外包。服务客户分布于亚太地区、俄罗斯、地中海、大洋洲等地。
资质与荣誉
Ø 2010年 成都高新区“软件及服务外包十佳企业”
Ø 2011年 通过“技术先进性服务企业”认定
Ø 2013年 成都高新区“高端软件及新兴信息服务业十佳企业”
Ø 2014年 “中国服务外包成长型企业100强”
Ø 2015年 连续被评为“中国服务外包成长型企业100强”
Ø 2015年 成都高新区“海外市场拓展十佳企业”
Ø 2016年 成都高新区“外经贸十佳企业”
Ø 2017年 成都服务贸易协会（CDATS）理事单位
财务数据
成都马士基近年来营业收入（人民币）
2015年 2016年 2017年
1.5亿元 1.5亿元 1.6亿元
工作生活
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。
福利待遇
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。
欢迎有志之士加盟马士基集团，共同发展！
马士基信息处理（成都）有限公司是马士基集团下设公司。2009年西博会期间，马士基集团与成都高新区签署了投资合作协议，于2010年3月正式落户天府软件园D3号楼，租赁面积约8800平方米，截止2017年12月员工人数1189人。马士基信息处理（成都）有限公司是马士基集团在全球设立的第五个数据、信息处理中心，主要为全球集团内部公司提供船务进出口单证处理、电子订舱、在线客服及财务和会计流程处理，全部业务均属于离岸服务外包。服务客户分布于亚太地区、俄罗斯、地中海、大洋洲等地。
资质与荣誉
Ø 2010年 成都高新区“软件及服务外包十佳企业”
Ø 2011年 通过“技术先进性服务企业”认定
Ø 2013年 成都高新区“高端软件及新兴信息服务业十佳企业”
Ø 2014年 “中国服务外包成长型企业100强”
Ø 2015年 连续被评为“中国服务外包成长型企业100强”
Ø 2015年 成都高新区“海外市场拓展十佳企业”
Ø 2016年 成都高新区“外经贸十佳企业”
Ø 2017年 成都服务贸易协会（CDATS）理事单位
财务数据
成都马士基近年来营业收入（人民币）
2015年 2016年 2017年
1.5亿元 1.5亿元 1.6亿元
工作生活
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。
福利待遇
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。
欢迎有志之士加盟马士基集团，共同发展！
联系方式
- Email：Dustin.Zhou@maersk.com
- 公司地址：四川省成都市高新区天府大道天府软件园D区3栋4F (邮编：610000)