成都招聘

Main Duties:


Analyzing and resolving problems timely
Following established processes to:
Investigate lost or damages packages
Process claim paperwork and determine appropriate payments
Facilitate communication with customer and internal groups to resolve a variety of issues
Solving billing inquiries and claims
Handling dispute
Others
Retrieval, update and utilization of customer information from mainframe systems
Will be required to answer inbound calls and make outbound calls.
Will be required to answer inbound emails and send outbound emails to both internal groups and customers.
Additional duties may include, but are not limited to filing, mailing, faxing, duplicating, processing forms and typing.


待遇：基本工资+合约绩效+餐补+早/晚班补助+激励绩效+技能调薪+五险一金


Skills:

Diploma above
1 year above work experience
Ability to speak fluently in English
Excellent telephone manner
Professional customer relationship skills
Professional manner- articulate and concise
Effective listening and communication skills
Must perform work with minimal supervision
Attention to detail
Ability to work on own initiative and make decisions
Ability to maintain professionalism under pressure
Aptitude for problem solving
Keyboard skills
Must be available to work flexible shifts


Remark:
Shift Working Time:
7:30am - 22:00pm (Monday to Friday)
7:30am-19:00pm (Saturday)
work 8 hours everyday
Please send resume to:cd-hr@vxichina.com with application position
Contact No.:(028)85375000ext.38000

维音数码/维音信息（vision-x,inc.）是专业的呼叫中心外包提供商和crm软件开发商，总部位于美国，提供电话营销/客户服务/市场调查/inside sales/crm软件开发等多种服务。维音为许多世界500强企业及多家大中型跨国企业提供专业服务。

维音在中国共有13家分公司，拥有座席10000余个，分别为不同国家的客户提供英语、中文、日语、韩语、泰语、印尼语等多语种服务。能为客户提供360度全方位的客户服务业务，包括市场调研、电话营销、售后服务、客户关怀和信息咨询等。维音的每个运营中心都拥有一批忠诚、敬业、专业化的管理人才和技术专家，具备与国际接轨的质量管理体系。强大的技术创造和技术开发能力使我们拥有强大灵活的业务服务和技术服务平台，能够为客户提供各种量身定制的解决方案。

成都分公司：四川成都高新区天府大道中段天府软件园C8号楼8楼
电 话: 86-028-85375000
传 真: 86-028-85375100