成都招聘

职位描述：
Ubisoft Chengdu technology team is looking a Technical Support Specialist to supporting our internal customers on our data products. Our products is helping Ubisoft AAA online game team analyze their big data and doing data driven decisions.
The technical support specialist will work closely with dev team, responsible for supporting users solve their technical issues, also help dev team optimize the features and help to maintain the product documentation for the end-users.

Responsibilities
 - Identify, research, troubleshoot and resolve basic technical issues
 - Respond to customer requests via calls, emails and ticket system requests
 - Follow up with customers to ensure satisfaction
 - Document, dispatch and escalate requests to dev team
 - Monitoring the system status and results
 - Training and help customer use our tools
 - Brings best practice to customer, help optimize working progress
 - Collect ideas to help dev team develop and optimize tool features

Requirements
 - College degree or above in Computer Science or related discipline
 - Excellent communication and writing skills in English
 - 3+ years’ experience of product technical support
 - Ability to work as part of a team
 - Knowledge of database, SQL writing and optimization
 - Able to write scripts help operation (bash, python)
 - Knowledge of big data would be a plus 举报 分享

育碧成都自2008年建立后已成为中国西部地区主要游戏研发工作室之一，并拥有超过320名员工致力于研发育碧旗下的经典游戏。我们与其他育碧工作室合作研发了多个AAA游戏，如《刺客信条》、《碧海黑帆》及《荣耀战魂》。同时我们也致力于自主研发休闲类游戏，如《疯狂兔子：奇遇派对》以及将多款育碧经典游戏移植到Switch平台。

同时，育碧成都工作室也是研发前沿性技术的领军者，其“Games As A Service (GAAS)” 的理念带领企业不断推陈出新。成都工作室的技术团队开发的产品被运用于育碧旗下众多知名游戏品牌，有效协助研发团队基于科学数据做出准确决策。

想要了解更多，敬请关注我们的微信公众号（“UBISOFT育碧”以及“育碧招聘”），或联系邮箱以申请相应岗位：ctu-recruitment@ubisoft.com

Established in 2008, Ubisoft Chengdu is one of the key game studios in western China and a full-fledged production center, with over 320 talents contributing to Ubisoft's line-up. We have a strong track record of co-development on Ubisoft's biggest brands such as Assassin’s Creed; Skull and Bones; For Honor; as well as developing casual games such as Rabbids party game and bringing hit titles to Switch.

Meanwhile, we are also a pioneer in cutting-edge technology driving Ubisoft's “games as a service (GAAS)” ethos. Chengdu’s technology team develops products that empower production teams to make educated, data-driven decisions on hit Ubisoft brands.

To find out more, please visit our WeChat account (UBISOFT育碧 or 育碧招聘), or contact us for application by: ctu-recruitment@ubisoft.com