成都招聘

Job Summary:
Support and document incoming calls/web requests regarding explanations of use, compatibility issues, and general queries; Diagnose root causes of hardware and software issues. This level of support is not intended as user training. Queries are typically resolved in less than 12 minutes.

Responsibilities:
Customer Focus
- Collect required information accurately
- Ask appropriate questions to identify underlying problems and restate customer inquiries to ensure accuracy
- Use available resources to verify, explain and test solutions
- Overcome customer objections with call control, active listening and empathy
- Ensure all customer issues are addressed

Self Management
- Accept feedback on personal performance and act on constructive criticism
- Demonstrate awareness of personal behaviors and attitudes as well as the flexibility to adjust them
- Disregard unpleasant previous experiences and control personal circumstances/emotions
- Adopt a positive approach to change; demonstrate flexibility and adaptability within a dynamic work environment
- Keep up to date with relevant technology and business tools
- Contribute to the maintenance of a motivated environment where goals can be achieved

Achievement Focus
- Produce desired results within determined quality standards
- Comply with improvement and possible action plans
- Support the justification for and apply processes involved in effective job performance

Analysis and Decision Making
- Utilize available resources to identify root causes and resolve issues quickly
- Make effective and timely decisions based on facts and alternatives available
- Maintain consistency and with broader organizational goals, confidentiality requirements, and company policies

Communication
- Establish, build and maintain relationships with colleagues
- Anticipate others needs and possible reactions to interactions; treat people with respect, courtesy and honesty
- Promote workplace wellness in by modeling tolerant and professional behavior
- Work co-operatively with others to ensure common goals are achieved

Qualifications:
- Knowledge of Microsoft Windows Operating Systems
- Knowledge on operating PC/MAC
- Native Cantonese speaker, fluent in English(verbal and written)

Requirements:
- Ability to communicate effectively; verbally and in writing
- Ability to remain calm in a fast-paced environment, respond efficiently to customer inquiries and effectively prioritize tasks
- Customer service oriented; effective at problem solving, expressing empathy and instilling customer confidence
- Adhere to all information security requirements of the organization

WIPRO介绍
维布络公司(Wipro Limited)成立于1945年，是一家总部位于印度班加罗尔的世界著名的软件外包公司，2000年在美国上市（WIT）。 Wipro自成立到现在近70年的历史，在全世界60多个国家建有公司，雇员超过14万人。WIPRO在全世界各地拥有超过55个研发中心，公司根据产业具体需求，有超过40个方案解决中心，为全球945家企业提供服务，其中包含150+家财富500强企业。主要业务涵盖了信息技术服务、信息技术产品研发、业务流程外包、技术工程、外部设备和客户服务等领域。

Wipro在纽约证券交易所挂牌上市，股票在印度孟买证券交易所和印度国民证券交易所发行。Wipro是全球最大的产品工程和支持服务供应商之一。其总裁阿兹姆•普雷姆吉（Azim Premji）被誉为“印度的比尔•盖茨”。

WIPRO中国介绍
WIPRO于2004年4月在上海浦东张江注册成立了维布络信息科技（上海）有限公司，踏出了进军中国市场的第一步；2009年7月在成都天府软件园建立了交付中心；2010年5月同常州武进高新技术产业开发区签订合作协议，在常州建立了维布络基础设施工程有限公司；在东莞也建有制造中心；此外，WIPRO在深圳、北京、香港等地都建有销售公司。


WIPRO大连
目前，Wipro大连坐落于大连科技生态园。大连大力开展BPS (Business Process Service)业务，服务于亚太市场，并将逐步拓展开发领域。维布络大连离岸交付中心坐落于大连生态科技城，公司将配备下一代科技基础设施和世界一流的培训设施，该设施将纳入智能城市和绿色建筑设计理念。大连分公司将拥有约1000名员工,所需人才的语言需求将涵盖13多种语言，如：英语、日语、粤语、越南语、泰语、马来语、俄语、法语、德语等。
公司目前及未来将提供客户咨询与支持、科技信息咨询、企业管理咨询、物流管理咨询，及财务管理咨询等外包服务，业务涵盖IT、金融、汽车、零售、制造等各行业。当前与未来将与世界知名的咨询公司，银行，软件企业，制造企业等都有合作。
公司办公室将配备设施一流的培训室,员工休息区、健身区等配套设施, 为员工提供***办公环境.