成都招聘

职位描述：
Key Accountabilities:
1. Handle customers’ bookings for airfreight export via emails, faxes or phone calls.
2. Create HAWB in ETMS timely with all related data required & set up goods pick-up
3. Coordinate with Air Export consol planner for space booking with airlines.
4. Assist with customers’ inquiries and provide support for local handling charges quotations via email, where necessary.
5. Follow up on air export shipments and ensure timely arrival and delivery to consignee.
6. Provide flight details and ensure timely feedback to customers on freight status.
7. Ensure that any discrepancy / offloading related to shipment is reported to shippers and destination offices promptly.
8. Be familiar with customers’ profiles and handling requirements to ensure 100% compliance in view to achieve 100 % customer satisfaction at all times.
9. Respond to customer complaint and query with a sense of urgency and suggestion solution or improvement plan whenever possible.
10. Develop good rapport with both external and internal customers.
11. Ensure all data are entered into ETMS timely and accurately.
12. Ensure timely creation & updates for specific customers’ DLSOPs.
13. Ensure timely update of AIRRTS into ETMS.
14. Prepare and submit reports timely whenever required.
15. Assist accounts department with any export bills issues.(A/R payment etc)
16. Sorting EVF & return to customer within time frame required (15 days)
17. Take up additional tasks as required to meet department’s needs

Working Conditions:
1. No more than normal physical effort or positional stress required. Intermittent walking, sitting or standing with normal expenditure of energy.
2. Good working conditions, almost complete absence of disagreeable elements. Minimum exposure to adverse or hazardous working conditions. 举报 分享

Expeditors International of Washington, Inc., is a global logistics company headquartered in Seattle, USA since1979, Expeditors has built a solid global logistics infrastructure serving the increasingly sophisticated needs of internationally supported trade. With dedication and continuous investment, we have created a seamless network managed by responsive professional and our own advanced integrated information systems.

Expeditors is widely recognized as the leader in the global logistics industry because of our close integrity and our absolute commitment to customer satisfaction. Expeditors’ service includes Global Ocean, Global Air, Consolidation, Distribution, Insurance, and Customs Brokerage worldwide.