日语英语客服专员
奥斯龙复合纤维（滨州）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：印刷/包装/造纸 汽车及零配件
职位信息
- 发布日期：2016-10-08
- 工作地点：上海-黄浦区
- 招聘人数：1人
- 学历要求：大专
- 语言要求：英语 熟练
- 职位月薪：10000-14999/月
- 职位类别：客服专员/助理
职位描述
职位描述：
Description of the position/role:
Administer the chain of sales support to Ahlstrom internal and external customers by providing and ensuring exceptional customer service and maximizing customer satisfaction.
Maintain understanding of the customer’s needs and focus activities including the order fulfillment process and pre/post sales and business support transactions.
Key responsibilites
Administer order fulfillment requirements to ensure timely and accurate product delivery with proper documentation.
Ensure customer master data, account profile information, and customer product information is up to date.
Receive, coordinate, and process all sales orders based on the customer’s requests (with accuracy and speed)
Interface with other Ahlstrom plants and suppliers for processing orders produced elsewhere.
Provide order status and resolve order inquiries.
Ensure accounts are in compliance with corporate credit policies.
Assess the validity and accuracy of letters of credit and import licenses.
Administer customs/logistics/delivery issues.
Administer receivables and past due amounts as required.
Inventory Management.
Get information from supply chain to notify appropriate sales personnel and customers as necessary of over/short / early/late/ or other problems related to assigned account shipments.
Work Experience:
2-3 years working experience at least on exporting and importing orders following up
Action oriented, have strong responsibility and business sense
Being sensitive on the details
Major in international trade is preferred
Having experience on ERP system is preferred.
Other Requests:
College or Bachelor’s degree
Having experience on ERP system is preferred. And a 3rd language will be advantage (Japanese, Korean, Vietnamese, Indonesian).
Excellent Japanese and English skills especially in written is requested
Good at friendly communicating with customers with patience.
上班地址：北京东路668号东楼11楼BC
奥斯龙是一家创建于1851年的高性能材料公司，与全球众多的知名企业展开合作。我们的产品应用于生活中的各个方面，如过滤器材，医疗用品，建筑装饰，标签和食品包装等。目前各市场所占净销售额比例为：欧洲52%，北美洲24%，南美洲11%，亚太地区10%，其它地区2%。
2011年，公司净销售额为16亿欧元。公司自2006年起在赫尔辛基纳斯达克 OMX股票交易所上市。
目前，奥斯龙在中国共设有两家工厂，滨州工厂和龙口工厂，在上海设有一家销售公司。
我们为员工提供具有竞争力的薪酬、福利，优秀员工将有机会送往赫尔辛基总部参加海外培训。
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Description of the position/role:
Administer the chain of sales support to Ahlstrom internal and external customers by providing and ensuring exceptional customer service and maximizing customer satisfaction.
Maintain understanding of the customer’s needs and focus activities including the order fulfillment process and pre/post sales and business support transactions.
Key responsibilites
Administer order fulfillment requirements to ensure timely and accurate product delivery with proper documentation.
Ensure customer master data, account profile information, and customer product information is up to date.
Receive, coordinate, and process all sales orders based on the customer’s requests (with accuracy and speed)
Interface with other Ahlstrom plants and suppliers for processing orders produced elsewhere.
Provide order status and resolve order inquiries.
Ensure accounts are in compliance with corporate credit policies.
Assess the validity and accuracy of letters of credit and import licenses.
Administer customs/logistics/delivery issues.
Administer receivables and past due amounts as required.
Inventory Management.
Get information from supply chain to notify appropriate sales personnel and customers as necessary of over/short / early/late/ or other problems related to assigned account shipments.
Work Experience:
2-3 years working experience at least on exporting and importing orders following up
Action oriented, have strong responsibility and business sense
Being sensitive on the details
Major in international trade is preferred
Having experience on ERP system is preferred.
Other Requests:
College or Bachelor’s degree
Having experience on ERP system is preferred. And a 3rd language will be advantage (Japanese, Korean, Vietnamese, Indonesian).
Excellent Japanese and English skills especially in written is requested
Good at friendly communicating with customers with patience.
上班地址：北京东路668号东楼11楼BC
奥斯龙是一家创建于1851年的高性能材料公司，与全球众多的知名企业展开合作。我们的产品应用于生活中的各个方面，如过滤器材，医疗用品，建筑装饰，标签和食品包装等。目前各市场所占净销售额比例为：欧洲52%，北美洲24%，南美洲11%，亚太地区10%，其它地区2%。
2011年，公司净销售额为16亿欧元。公司自2006年起在赫尔辛基纳斯达克 OMX股票交易所上市。
目前，奥斯龙在中国共设有两家工厂，滨州工厂和龙口工厂，在上海设有一家销售公司。
我们为员工提供具有竞争力的薪酬、福利，优秀员工将有机会送往赫尔辛基总部参加海外培训。
职能类别： 客服专员/助理
公司介绍
奥斯龙是一家创建于1851年的高性能材料公司，与全球众多的知名企业展开合作。我们的产品应用于生活中的各个方面，如过滤器材，医疗用品，建筑装饰，标签和食品包装等。目前各市场所占净销售额比例为：欧洲52%，北美洲24%，南美洲11%，亚太地区10%，其它地区2%。
2011年，公司净销售额为16亿欧元。公司自2006年起在赫尔辛基纳斯达克 OMX股票交易所上市。
目前，奥斯龙在中国共设有两家工厂，滨州工厂和龙口工厂，在上海设有一家销售公司。
我们为员工提供具有竞争力的薪酬、福利，优秀员工将有机会送往赫尔辛基总部参加海外培训。如果您有意加入滨州奥斯龙，请将中英文简历发送至所述地址，并请注明应聘职位。
公司名称：奥斯龙复合纤维(滨州)有限公司
公司地址：山东省滨州市黄河五路209号
公司主页：www.ahlstrom.com
2011年，公司净销售额为16亿欧元。公司自2006年起在赫尔辛基纳斯达克 OMX股票交易所上市。
目前，奥斯龙在中国共设有两家工厂，滨州工厂和龙口工厂，在上海设有一家销售公司。
我们为员工提供具有竞争力的薪酬、福利，优秀员工将有机会送往赫尔辛基总部参加海外培训。如果您有意加入滨州奥斯龙，请将中英文简历发送至所述地址，并请注明应聘职位。
公司名称：奥斯龙复合纤维(滨州)有限公司
公司地址：山东省滨州市黄河五路209号
公司主页：www.ahlstrom.com
联系方式
- Email：Tanya.he@ahlstrom.com
- 公司地址：上班地址：山东省滨州市黄河五路209号