Local Technology Support
埃森哲（中国）有限公司北京分公司
- 公司规模：500-1000人
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-08-29
- 工作地点：上海
- 招聘人数：若干
- 职位类别：Helpdesk 技术支持
职位描述
Group: Infrastructure Outsourcing
Team: Local Technology Support
Job Title: Local Technology Support Technologist
Region: APAC
Location: Beijing - China
CONTEXT:
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. As a Fortune Global 500 company, Accenture has more than 244,000 people worldwide serving clients in over 120 countries. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011.
Accenture has conducted business in Greater China for more than 20 years. Today, it has approximately 6,900 people working in Greater China, throughout offices in Beijing, Shanghai, Dalian, Chengdu, Guangzhou, Hong Kong and Taipei. With a proven track record, Accenture is focused on leveraging local best practices and successes, and is dedicated to delivering premium client value and results. Accenture helps clients define strategy, streamline business processes, integrate systems, promote innovation and enhance overall competitive advantage to ultimately attain high performance.
ROLE DESCRIPTION:
The Technology Support person is responsible for a member of greater China LTS team, responsible for Accenture internal IT technology support.
Responsibilities:
? Provides technical support to internal customer workstations.
? Collaborating with relevant teams to perform various testing tasks.
? Performs evaluation, installation and integration of standard third-party packages and advancement of current systems.
? Resolves reported workstation problems related to hardware, operating systems, and configuration issues through troubleshooting and research.
? Prioritizes and updates problem status information.
? Maintains data integrity and security for workstations/PC environment.
? Performs installations, upgrades and backups as requested/necessary.
? Responsible for workstation upgrades and retirement programs
? Ghost Image Management
? Maintains the company IT assets on the asset management system
? Supports and troubleshoots basic problems for servers, network , client connectivity
? Supports and troubleshoots problems related with PC including MS Windows, Office and its component(Windows Networking, TCP/IP), H/W, S/W etc
Reporting Lines:
? Reports to: Greater China LTS Lead.
? Collaborates with:
SKILLS REQUIREMENTS
? Fluent English, both writing and speaking
? University degree or equivalent experience in technical support environment
? 1 year experience with local office support operations, data communications, basic networking operations and hardware/software support (preferred)
? Microsoft operating systems and applications
? Computer and peripheral hardware
? Local Network Administrator (Cisco products) (added advantage)
? Windows File Server
? Familiarity with a variety of computers, operating systems, and client/server technologies (ideally platforms used by the firm)
Optional (the following additional technical skills would be a key differentiating factor):
? Software coding or command line scripting for automation
? Electrical and electronics assembly and troubleshooting
? Experience in office building facilities management
Soft Skills
? Well developed interpersonal, communication skills
? Having service mind and client service attitude
? Proficient problem solving and analytical skills
? Aptitude to multitask workloads
Team: Local Technology Support
Job Title: Local Technology Support Technologist
Region: APAC
Location: Beijing - China
CONTEXT:
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. As a Fortune Global 500 company, Accenture has more than 244,000 people worldwide serving clients in over 120 countries. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011.
Accenture has conducted business in Greater China for more than 20 years. Today, it has approximately 6,900 people working in Greater China, throughout offices in Beijing, Shanghai, Dalian, Chengdu, Guangzhou, Hong Kong and Taipei. With a proven track record, Accenture is focused on leveraging local best practices and successes, and is dedicated to delivering premium client value and results. Accenture helps clients define strategy, streamline business processes, integrate systems, promote innovation and enhance overall competitive advantage to ultimately attain high performance.
ROLE DESCRIPTION:
The Technology Support person is responsible for a member of greater China LTS team, responsible for Accenture internal IT technology support.
Responsibilities:
? Provides technical support to internal customer workstations.
? Collaborating with relevant teams to perform various testing tasks.
? Performs evaluation, installation and integration of standard third-party packages and advancement of current systems.
? Resolves reported workstation problems related to hardware, operating systems, and configuration issues through troubleshooting and research.
? Prioritizes and updates problem status information.
? Maintains data integrity and security for workstations/PC environment.
? Performs installations, upgrades and backups as requested/necessary.
? Responsible for workstation upgrades and retirement programs
? Ghost Image Management
? Maintains the company IT assets on the asset management system
? Supports and troubleshoots basic problems for servers, network , client connectivity
? Supports and troubleshoots problems related with PC including MS Windows, Office and its component(Windows Networking, TCP/IP), H/W, S/W etc
Reporting Lines:
? Reports to: Greater China LTS Lead.
? Collaborates with:
SKILLS REQUIREMENTS
? Fluent English, both writing and speaking
? University degree or equivalent experience in technical support environment
? 1 year experience with local office support operations, data communications, basic networking operations and hardware/software support (preferred)
? Microsoft operating systems and applications
? Computer and peripheral hardware
? Local Network Administrator (Cisco products) (added advantage)
? Windows File Server
? Familiarity with a variety of computers, operating systems, and client/server technologies (ideally platforms used by the firm)
Optional (the following additional technical skills would be a key differentiating factor):
? Software coding or command line scripting for automation
? Electrical and electronics assembly and troubleshooting
? Experience in office building facilities management
Soft Skills
? Well developed interpersonal, communication skills
? Having service mind and client service attitude
? Proficient problem solving and analytical skills
? Aptitude to multitask workloads
公司介绍
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With more than 158,000 people in 49 countries, the company generated net revenues of US$16.65 billion for the fiscal year ended Aug. 31, 2006. Its home page is www.accenture.com.