北京招聘

职位描述：
工作内容:
1. Operation Management (50%)
？ Lead two or three BPO operation and function teams (e.g. QA, Training) to make sure the BPO are well managed.
？ Assist the BPO Manager in designing and implementing the policies, planning and management control systems for the BPO to achieve the highest level of productivity, operations effectiveness, quality and customer satisfaction and therefore improve the BPO’ financial condition and competitive edge in the Company as well as in the industry.
？ Ensure all works delivered are well planned and well implemented so as to meet the service objectives and business targets.
？ Assist the BPO Manager to ensure the work force are best utilized by manipulating some well-known BPO operating model and methodology in meeting all service and productivity targets.
？ Assist the BPO Manager in preparing the operations manual and documented the good practices in a systematic way
？ Assist the BPO Manager to project an excellent image of BPO internally and externally.
2. Financial Management (20%)
？ Be responsible for the service improvement and cost of service management.
？ Work closely with colleagues from relevant Business units or supporting departments to identify business and service improvement opportunities.
      3. Project Management (10%)
？ Carry out ad-hoc projects in a professional manner as and when required.
      4. People Management (20%)
？ Work with other departments or counterparts to improve the cooperation and understanding among teams.
？ Liaise and coordinate with all other parties concerned in resolving customer’s complaints and drive for service/operation improvements.
？ Proactively seek feedback from staff to facilitate improvements in sales, service, operation efficiency and customer satisfaction, which in some cases, should work with other departments’ management or escalate to BPO Managers.
技能要求:
Education & Experience
? University graduate or above
? Minimum 6 year working experience, at least 4 years in BPO business, of which 2 years are in Supervisory role
? Familiar with BPO operation, mainly focus on the workflow and team management
Language Skill
? English or other job required language
Certifications/licenses
? Industry certifications and practitioners’ licenses
Special Skill
? Effective presentation skill;
? Possess good leadership and coaching skills
? With ability to build rapport with, relate to and effectively develop a wide range of people;
? Able to learn quickly, transfer knowledge appropriately, understand and interpret numeric data.
? Evidence of good analytical, statistical and data mining skills to study trends and make projections;
? Production management skills and ability to initiate process improvements 举报 分享

About AIA
AIA Group Limited and its subsidiaries (collectively “AIA” or “the Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has operations in 16 markets in Asia-Pacific – wholly-owned branches and subsidiaries in Hong Kong, Thailand, Singapore, Malaysia, China, Korea, the Philippines, Australia, Indonesia, Taiwan, Vietnam, New Zealand, Macau, Brunei, a 92 per cent subsidiary in Sri Lanka and a 26 per cent joint-venture in India.
The business that is now AIA was first established in Shanghai over 90 years ago. It is a market leader in the Asia-Pacific region (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$134,439 million as of 30 November 2012.
AIA meets the savings and protection needs of individuals by offering a range of products and services including retirement savings plans, life insurance and accident and health insurance. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents and employees across Asia-Pacific, AIA serves the holders of more than 25 million individual policies and over 13 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code “1299” with American Depositary Receipts (Level 1) traded on the over-the-counter market (ticker symbol: “AAGIY”).

友邦保险简介
友邦保险控股有限公司及其附属公司（统称「友邦保险」或「本集团」）是***的泛亚地区独立上市人寿保险集团，在亚太区16个市场营运，包括在中国香港、泰国、新加坡、马来西亚、中国大陆、韩国、菲律宾、澳大利亚、印度尼西亚、中国台湾、越南、新西兰、中国澳门和文莱拥有全资的分公司及附属公司、斯里兰卡附属公司的92%权益，以及印度合资公司的26%权益。
友邦保险今日的业务成就可追溯逾90年前于上海的发源地。按寿险保费计算，集团在亚太地区（日本除外）领先同业，并于大部分市场稳占领导地位。截至2012年11月30日，集团总资产值为1,344.39亿美元。
友邦保险提供一系列的产品及服务，涵盖退休储蓄计划、寿险和意外及医疗保险，以满足个人客户在储蓄及保障方面的需要。此外，集团亦为企业客户提供雇员福利、信贷保险和退休保障服务。集团透过遍布亚太区的庞大专属营销员及员工网络，为超过2,500万份个人保单的持有人及逾1,300万名团体保险计划的参与成员提供服务。
友邦保险控股有限公司于香港联合交易所有限公司主板上市（股份代号为「1299」）；其美国预托证券（一级）于场外交易市场进行买卖（交易编号为「AAGIY」）。