北京招聘

职位描述：
Job Summary / Job Purpose
As part of SG China IT team, he / she should have commitment, strong team spirit and also good potential of being a leader with good understanding and experience for daily user support and helpdesk process.

Main Responsibilities /Accountabilities / Tasks
The candidate will be required to:
? Work under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth
? Managing the helpdesk team in SG China
? Manage helpdesk service delivery through team supervising , case follow-up , quality control and regular reporting
? Leading and managing IT projects for the helpdesk team in SG China
? Participate regional projects for desktop side
? Standardization and quality control of technical documentation for support applications
? As backup of the team to provide Help Desk hotline and technical support to SG China user
? VIP support and care
? Provide backup support for Operators for day to day system and user file backup and restoration for various systems
? Perform inventory collection and management of desktop hardware with the coop with OFC
? Handling new software request and maintain a correct software licensing record
? Coordinate the purchasing of new desktop item between users and the Procurement team
? Take other responsibilities given by the IT Manager

Working Experience /Technical Skills & Know how
? At least 5 years Help Desk experience, of those, 2 years on supervision level
? Good people management skill
? Ability to communicate to technical and non-technical staff in verbal/written form in English
? Self management skills and initiative and a proactive way of work.
? Strong commitment in order to work long hours and shift duties
? The ability to learn on the job and be open to technologies evolutions.
? Outstanding experience on leading IT projects
? A strong but friendly personality.
? The ability to work in a multicultural atmosphere with foreign speakers.
? Good business understanding and attention to detail
? Ability to stay focused
? Should have strong communication and presentation skills

Language Skills
Must be proficient in both written and spoken English

Computer Skill
? Good understanding of ITIL to better cooperate with other skill teams
? Good understanding of basic daily user support and helpdesk process
? Good understanding of general desktop hardware and software in Microsoft Windows and Office
? Sound knowledge for Windows enterprise setup including Active Directory
? Basic knowledge for Windows scripting

Professional Qualification 举报 分享

SG Group was founded in 1864, it is one of the leading financial services groups in the Euro zone with 144 year-experience in Banking area and the10th largest French company by market cap. (EUR 46,2 bn).

SG Group is pursuing a profitable growth policy based on the selective development of its core activities (Retail banking & Financial Services, Global Investment Management & Services, Corporate & Investment Banking)through a combination of organic growth and acquisitions, and is drawing on a strong capacity for innovation geared towards satisfying its customers.

Continuing its growth and globalization strategy, the Société Générale group gathers nearly 151,000 employees, working in 82 countries. SG recognizes and promotes all talented people, regardless of their native country, their sex, their culture and their profile. Our employees' professional development is a priority and we have strong policies of career management, mobility and training in the whole Group, to be adapted to the needs of our different business lines and of our employees.