北京招聘

职位描述：

Job description and responsibility:
1. Work with local department managers and IT staff to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs
2. Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts
3. Support local community via helpdesk ticketing system and understand when to escalate priority issues
4. Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
5. Provide operations support including backup, account management, workflow, log analysis, troubleshooting and service optimization
6. Perform analysis, installation, maintenance and upgrade of Windows based clients and servers
7. Actively participate as a Global IT member and participate on Global Projects when needed
8. The Site Coordinator will be responsible for following IT procedures and policies to support and maintain local IT infrastructure
9. Provide after hours on call support on a rotation schedule with other staff members

Education and Work Experience:
1. Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work but also act independently to solve problems when necessary
2. Ability to follow standard helpdesk procedures and quickly redirect problems to appropriate resources when needed
3. Capable of writing reports, business correspondence and procedure manuals; present information and respond to questions from internal and external customers using excellent communication and organization skills, relying on experience and judgment to multi-task and accomplish goal
4. Good oral and written English communication skills, strong interpersonal skills
5. Candidate must have basic ability to manage projects and understanding of project methodology
6. Strong troubleshooting and problem solving skills, resiliency in the face of continual change, and ability to handle high demands
7. Minimum of 3 + years’ experience supporting Information Technology infrastructure
8. Experience with Windows Operating systems at the user level, including user and application installation
9. Basic understanding of Windows Active Directory Services to include move, add change requests
10. Experience evaluating systems administration tools, setting up server and change control policies and procedures
11. Experience administering small-size corporate server rooms
12. Must be able to work a flexible schedule, including overtime and after hours work. Must be periodically on call for after-hours support
13. Availability to occasionally travel to other North America locations
14. MCP, A+ and Network+ certifications are highly desirable

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作为领先的整体人才解决方案服务商，中国首家登陆A股的人力资源服务企业，公司在中国大陆、香港、印度、新加坡、马来西亚、美国等全球市场拥有79家分支机构，1,500余名专业招聘顾问，在超过18个行业及领域为客户提供中高端人才访寻、招聘流程外包、灵活用工、招聘培训等解决方案。在1996年至2017年，我们已与2,000余家跨国集团、国内上市公司、快速成长性企业及非盈利组织建立长期合作关系。在过去的一年中，成功为企业推荐的中高级管理及专业技术职位超过15,000名，全风险灵活用工超过60,000人次。