北京招聘

职位描述：
Company introduction
CHEERS is the new wine generation making drinking wine fun, affordable and we love to make our customers smile! We sell imported quality wines at the best possible prices in our CHEERS Stores throughout Beijing as well as in our franchise partner stores throughout China. We love to surprise and entertain our customers with outstanding customer service, our wide selection of videos, store themes and fun marketing ideas. We transfer wine knowledge on and off line in a fun, informal but professional way! We are simple, real and authentic!

We believe in the strength and the potential of our staff. We respect, help and support each other, no matter what! We believe that everything is possible when we stay positive, flexible and smart, and we are always open to learn! We aim for being extraordinary and to provide the best wines and services to our customers! Our goal is it to expand CHEERS to 888 stores throughout China. CHEERS MAKES YOU SMILE!

Job Description
Title Call Centre Operator
Reports to Managing Director

Key Responsibilities and accountabilities
To build relationships and increase our revenue, through contacting our customers by telephone

Call Centre:
1. Interacting with our customers by telephone, using the company generated call lists
2. Contacting our foreign customers (English language)
3. Looking up and researching each customer prior to calling
4. Describing our products and services to our customers
5. Updating and confirming customer information
6. Responding to any questions from our customers
7. Follow up customers calls as required
8. Provide call statistics to management
9. Entering data and maintaining customer call logs/reports

Other:
10. Recognizing, documenting and informing the team of any trends or feedback from our customers
11. Assist the customer service team when required

Requirements and Qualifications:
1. Chinese citizen
2. Must have excellent spoken English
3. Be a great communicator
4. Fun, friendly and bubbly personality
5. Previous experience within a call centre preferred
6. Ability to work independently
7. Fast learner (you must learn about all our wines)
8. Positive thinking and hard-working attitude
9. Good team Player
10. Understands and accepts CHEERS Core Values 举报 分享

CHEERS makes drinking wine fun and our customers smile! We sell
imported quality wines to low cost prices in our CHEERS Stores. We have a
wide selection of wines and sparkling wines from all over the world. We
love to surprise and entertain our customers with our charming customer
service, our wide selection of videos, store themes and crazy marketing
ideas. We transfer wine knowledge on and off line, in an informal but
professional way! We are simple, real and authentic! Our internal training
center is one of our focuses! We believe in the strength and the potential
of our staff. We respect, help and support each other, no matter what! We
believe that everything is possible when we stay positive, flexible, smart
and always open to learn! We aim for extraordinary, to provide the best
wines and services to our customers! Our goal is to expand CHEERS to all
provinces in China and make many people smile!
CHEERS 让顾客微笑并使饮用葡萄酒更有乐趣！我们进口并销售高品质低价格的葡
萄酒。我们拥有来自世界各地品种广泛的葡萄酒和起泡酒。我们乐于以极致的客户服
务，精心制作的视频，主题商店及疯狂的营销理念不断地为客户创造惊喜。我们以一
种通俗但是专业的方式全方位的传播葡萄酒知识！我们的团队简单，真实，具有原创
性！我们内部的培训中心是提高服务工作的重点。相信员工的力量和潜能。无论怎样，
我们相互尊重，帮助并彼此支持！我们相信任何事情都是可能的只要我们积极正面，
聪明灵活并永远热衷于学习！我们追求卓越并立志要向我们的顾客提供***的葡萄酒
及***的服务体验！我们的目标是不断壮大 CHEERS 的规模延伸至中国各个省份使更多
的顾客微笑！