北京招聘

职位描述：
Profile:

? 2-3 years of Experience in technical support with a minimum of 1-2 in providing Desk-side Support.
? Excellent Knowledge on supporting hardware (Dell, HP, etc) and desktop OS and applications
? Excellent verbal and written communication skills to deal with client users
? Ability to solicit and convey moderately complex information and make recommendations
? Experience in providing voice technical support for enterprise users
? Experience in providing multi language voice support (Mandarin, Cantonese, English, etc)

Responsibility:
? Support Home users, Remote users and Corporate users.
? Upgrade or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware.
? Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database.
? Mentor new desktop technicians
? Provide voice support, E-Mail support and remote technical support to all the end users.
? Handle phone calls during office hours & during non business hours.
? Troubleshooting the entire desktop, laptop, VPN, Hand held related problems and contribute to the Knowledge base of the team for effective incident closure.
? Candidate should be willing to work in a 24 x 7 environment when required
? Candidate should have excellent written and verbal communication skills
? Willing to work on call when ever required

Skills:
? Excellent expertise in troubleshooting hardware and operating system related issues for Desktops and Laptops.
? Excellent troubleshooting skills on Windows operating systems, desktop applications, LAN troubleshooting.
? Expertise in installing, configuring and troubleshooting printer and print related issues.
? Expertise in Trouble shooting and configuring Remote access, VPN, Wireless routers, Cable modem.
? Expertise in Shrink wrapped products like Microsoft office, MS Project, Visio, Adobe suite, Dream weaver, Outlook.
? Knowledge on antivirus client software installations, patch and hot-fix installation.
? Knowledge in Windows active directory, domain administration, Microsoft exchange.
? Excellent troubleshooting skills on Outlook 2003/ 2007/2010/2016




Tools Usage:
Ticketing Tools : Service Now
Remote Control Tools : Microsoft Lync, VNC
Other Tools: Citrix, Mcafee, DELL diagnostics tools
Specific Domain/Technical/Functional skills

Could be one of the following
- Wireless, Datacom, Optical Networks, Intelligent Networks, VoIP, Switching Systems
- Telecom Service Provider Applications
- WAP Gateway, Bluetooth Solutions, VLSI/ System Design, OS / Platform Technologies
- B2B/ B2C/Mobile commerce/ Web Security, CRM/SCM/ ERP, Datawarehousing, Client Server/Mainframe
- IT Infrastructure
- Sales & Marketing, HR/Recruitment, Quality /Administration
- Others
如果对此职位感兴趣，可投递邮箱：Diana@ka-nex.com 举报 分享

MITS(www.mitsind.com) was founded in the year 2000 as an ECM Consulting and Systems Integration provider. Since its inception, MITS has delivered over 200 enterprise solutions to global companies. The company has a network of offices in Singapore,China, Australia, India, Malaysia and United States to provide technical support and consulting services.

MITS is an IBM Advanced Business partner, Authorized Software reseller, and a leading provider of enterprise content management solutions (ECM) for banking, education, finance, and government organizations. MITS is ISO 9001:2008 certified for the quality standards we have in our Software Development, Sales and Support services. The enterprise applications & solutions provided by MITS include full life cycle services for the complete IBM FileNet suite of Products. MITS has the largest pool of certified IBM FileNet professionals.

Our offerings span business and technology consulting, application services, systems integration, custom software development, maintenance, re-engineering, independent testing and validation services, IT infrastructure services and business process outsourcing.
MITS is robust in terms of its ability to scale up and deliver, has a good track record of achievements and service capability. The strong process engineering approach to software solutions ensure its customers stay ahead always. MITS provides ECM and BPM developers that have in depth and hands on experience, making sure the project is a success. At MITS our approach to success with projects is combination of technical skills, experience, process and leadership.