北京招聘

职位描述：
? Weekly reporting of the e-commerce activities to the Senior Management, website and contract center (visits, sales, campaigns, customers’ requests, quality scores, highlights).
? In collaboration with Logistics/Supply Chain management, manage stock situation and ensure replenishment rythms. Ensure proper allocation from HQ, in particular for novelties.
? Implementation of Richemont contact center service and interaction with clients and Montblanc’s internal departments (retail, marketing, after sales, supply chain etc.)
? Act as the commercial single point of contact for all questions from contact center agents.
? Monitor customer feedback and interaction via CC agents, CDB, ERM. Manage escalation paths to local MB/RI management and HQ.
? Define and monitor third party service levels, eg. Fulfilment, Payment.
? Monitor payment/fraud issues, in collaboration with CC and Richemont Ops.
? Manage local E-Commerce Cockpit with key figures for traffic, sales, and customer interaction.
? During project phase, act as key user for website and operational testing. 举报 分享

万宝龙隶属于全球***的奢侈品集团之一—历峰集团，是具有百年历史的国际著名品牌。公司产品包括珠宝、腕表、皮具和书写工具等四大系列。以精湛的传统欧洲手工制造、设计别出心裁、物料华贵精致而闻名于世。万宝龙进入中国市场10多年，目前在40个城市有100家专卖店，共有400多位员工。

我们欢迎乐于尽责，愿意与公司一同发展的人士加入。