北京招聘

Job Description
SmartNet(SNT) is one of the key components in Smart Services portfolio that Technical Service uses to innovate and drive future business. TSOM is one of the key service components of SNT service.

The current opening requires supportingGreater China East Service Provider customers.


Responsibilities

Proactively monitor open Service Requests and ensure every case handled smoothly and efficiently
Coordinate and conduct conference calls with customer to provide status and workaround update regarding critical cases
Provide guidance to customer and partner on Cisco processes
Generate monthly case review report and update to customer
Act as a single point of contact for customer operational issues and systemic escalation issues
Communication to internal teams regarding overall program progress
Escalate customer issues and various feedbacks to internal team for improvement
Arrange conference call to present operational issues/activities and analysis to customer and internal Cisco personnel
Create business review reports to customers
Identify needs, develop and deliver training based on customer requirements
Understand customer's business requirement and operation process
Skills and Experience
2+ years Customer Service experience
Excellent presentation and communication skills
Fluent Mandarin & English, both oral and written.
Knowledge of vertical market business trends and concepts
Strong influencing and decision making skills
Good understanding of Cisco's internal business functions
Experienced in Microsoft Office
Ability to guide customer and provide recommendation to customer
Able to articulate customer's requirement back to Cisco internal team
Basic understanding of Cisco products and solutions
Ability to work as team member in a cross-functional matrix environment
Able to articulate the service value he/she provide
CCNA certificate is a plus

    “北京在信汇通科技有限公司（以下简称“在信汇通”）自2002年成立以来，已有14年了。秉承着“在”和“信”的服务精神，在信汇通已经从一个最初国内IT服务行业的探路者，变成了一个IT服务“老兵”，在客户中享有良好的口碑。
在信汇通的业务，也已经从单一的人员外包服务，扩展到了整个IT服务供应链，即包含IT人员垂直招聘、定向培训、人员外包和服务外包等一系列业务，能够很贴心地满足不同客户的弹性的IT服务需求。
面向未来，在信汇通明确打出“在信服务”这一响亮的品牌大旗，充分利用移动互联和O2O技术，为IT工程师提供一个促进职业发展的平台。这一平台是以“职业陪伴”为主线，给IT工程师提供多种服务和帮助。最终形成以各个IT专业领域的精英人才为核心，以处于不同成长阶段的工程师为基础的广泛的IT人才聚集平台。并以此平台为基础，给企业用户设计“按需提供”的IT服务（Service-On-Demand）和IT服务链的纵向整合，最大程度提升用户对IT人员和IT设施的使用效率，节约社会投资。
信息技术已经深刻改变了社会的方方面面，变化是常态，不变是本质，创新是方法。在信汇通会坚持我们不变的服务理念，持续创新，成为生生不息的信息技术在社会应用中的弄潮儿，把“在信服务”建设成为IT服务领域的领导品牌。
    公司地址: 北京市朝阳区安贞西里五区仟村商务大楼A座801室
    公司网址: http://www.zaixin.com
    联系电话: 010-82052007