北京招聘

职位描述：
Job Overview:
Entegris is seeking a Customer Quality Engineer based in Shanghai, China, who is responsible for managing key aspects of the customer quality relationship, working directly with customers to ensure their quality needs are being met. Responsible for resolving customer quality related issues and acting as a liaison with Entegris Quality, Operations, and sales/marketing personnel to resolve quality issues. This will involve ensuring any customer complaints or customer requests are clearly communicated to the appropriate functions within the Entegris organization.

Responsibilities:
？ Coordinate the Customer Quality Engineering support for China Customers in cooperation with local Sales/Account team activities to ensure that customer requirements are understood and addressed in a timely and effective manner;
？ Directly Lead the Customer Quality communications for key Entegris product lines;
？ Oversee response programs internal/external quality metrics including but not limited to: Customer Requests, Customer Complaints, Customer Scorecards & Customer Audits and develop long term plans to address any gaps to customer expectations and requirements;
？ Ensure product implementation and compliance with SPC (Statistical Process Control) and SQC (Statistical Quality Control) in alignment with agreements with customers and in accordance with EQOS (Entegris Quality Operating System) protocols;
？ Ensures appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer as well as support effective and appropriate change management, in accordance with agreed upon customer requirements;
？ Document Customer Complaints (CC) and work to identify the root cause and implement corrective action to prevent reoccurrence based on the data provided by all internal functions/organizations and through support of direct customer interactions;
？ Develop relationships across worldwide quality teams, investigating issues and drive the Voice of the Customer (VOC) for quality throughout the operations organization;
？ Interprets and cascades the ENTEGRIS Quality Assurance philosophy to personnel in the organization.
？ Performs Quality Engineering reviews of design and documentation for both new and existing products.
？ Manage and report on Customer Quality status for all product lines and regional customers during regular management reviews

Qualifications:
? 5 years of experience in a quality role, in the semiconductor industry and customer communications experience.
? Experience with applicable quality tools such as pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology;
? Thorough understanding of requirements associated with the ISO 9001 quality standard.
? Proficient and practiced level of Business English both Written and Spoken.
? Communication skill, leadership ability to drive all action, high accountability to achieve the goal, customer management skill, problem solving skill, analysis skill, result driving

To be successful in the role and at ENTEGRIS you will need:
? Accountability – Hold high performance standard for self and others; Do not avoid making difficult decisions when needed
? Team Work - Exhibits objectivity and openness to others' views; Contributes to building a positive team
? Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations
? Interpersonal - Focuses on solving conflict, not blaming; Good listening and clarification skill; Responds openly to feedback
? Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification
? Continuous Improvement Mindset – Constantly challenge the status quo; Leverage on technology advancement to create positive changes


ENTEGRIS’s Core Values revolve around its employee’s ability to PACE
People and Teamwork
Accountability, Integrity and Trust
Creativity and Innovation
Dedication to Excellence 举报 分享

关于Entegris

Entegris是为微电子行业和其他高科技行业提供特殊化学品和先进材料解决方案的领导企业。Entegris通过了ISO 9001认证，在美国、中国内地、法国、德国、以色列、日本、马来西亚、新加坡、韩国和中国台湾设有制造、客户服务和/或研究机构。