解决方案部经理 Manager, CWT Solutions Group APAC
中航嘉信商务旅行管理有限公司
- 公司规模：500-1000人
- 公司性质：合资(欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2016-11-02
- 工作地点：上海-黄浦区
- 招聘人数：若干人
- 职位月薪：20000+ /月
- 职位类别：客户经理/主管
职位描述
职位描述：
Role Summary
As a Manager you will join the fastest growing team within CWT APAC, and deliver high quality sourcing and optimization consultancy services to some of our largest clients globally and regionally. This will require the ability to deeply understand the your client needs across those in your portfolio while leading our proposed scope of work with the client to optimize their business travel category spend, which may be hundreds of millions of dollars in total. You will bring credibility and trust to the client as you advise them on how to execute changes you propose, while leading a team of highly engaged staff, and collaborate with internal colleagues to adapt our offerings in our key markets, and all the time self-learning to remain at the cutting edge of travel management thinking. This role is perfect for a dynamic self starter who seeks to become a deep subject matter expert in corporate travel, who is comfortable with analytics, change management within organizations, and leading thinking in the travel category and who wants to build their career with one of the worlds largest travel management organisations globally.
Main responsibilities & duties
Delivery of optimization of engagements to client
? Oversee a portfolio of clients and associated engagements. Ensure clear understanding of scope of work, timeline and deliverable, client expectation, all aspects of client communication. Lead any consultants or analysts associated with these engagements, balancing client needs with capacity boundaries and parallel projects. Adopt an outcome driven approach to projects, ensuring client satisfaction is high, with high levels of repeat and continued business partnerships with clients.
Delivery of air and hotel sourcing engagements
? You will naturally have a strong background in either the airline or hotel industry and analytics which will enable you to deliver engagements yourself, or through your team.
? Oversee and deliver air, hotel and optimization engagements for the region
? Act as key internal stakeholder and point of contact for matters relating to the clients within your portfolio
? Help the consultants and analysts to develop and successfully manage the clients’ Air or Hotel programs (data collection, analysis, strategic sourcing, Air selection, and implementation of tools, processes, web interfaces and ongoing management)
? Present recommendations and findings to clients through formal presentations
? Provide recommendations on client & project management to the project leaders when necessary
? Ensure profitability of each client through measuring efficient delivery
? Maintain strong client satisfaction scores, enabling re-signatures and increased business
? Meet all aspects of the client requirements, in particular defining and meeting savings targets and goals
Job requirements:
? English: fluent written and oral.
? Mandarin : Fluent written and oral. Other languages a distinct advantage e.g. Korean, Japanese.
? Abilities to deal within a multicultural environment
Presentation skills
? Excellent written and oral communications skills
Computer knowledge
? Word, Excel, PowerPoint
? Ability and interest to deal and analyze figures and to translate them into a clear message
? Ability to interact with all levels of management across international borders
? Excellent time management skills – including ability to set priorities and work in a fast paced, multi-project environment
? As necessary regular international travel will be required
Education/Experience
Education
? Graduate from college/university in business, finance or engineering (degree level capability)
Experience
? 5 years or more experience in client facing commercial roles within business travel management
? 2 years or more of people leadership experience, understanding concepts of team development, engagement, training and driving results through others
Background in either (experience in each is an advantage):
? airline or hotel industry within analytical roles, particularly revenue optimization; or travel management company in a consultative role advising clients on best corporate procurement practice; or corporate travel procurement in Asia-Pacific, with experience of airline and hotel RFP negotiations, corporate payments and driving change management; or
? Working for a leading consultancy firm in Asia-Pacific, specialising in corporate procurement practices
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Role Summary
As a Manager you will join the fastest growing team within CWT APAC, and deliver high quality sourcing and optimization consultancy services to some of our largest clients globally and regionally. This will require the ability to deeply understand the your client needs across those in your portfolio while leading our proposed scope of work with the client to optimize their business travel category spend, which may be hundreds of millions of dollars in total. You will bring credibility and trust to the client as you advise them on how to execute changes you propose, while leading a team of highly engaged staff, and collaborate with internal colleagues to adapt our offerings in our key markets, and all the time self-learning to remain at the cutting edge of travel management thinking. This role is perfect for a dynamic self starter who seeks to become a deep subject matter expert in corporate travel, who is comfortable with analytics, change management within organizations, and leading thinking in the travel category and who wants to build their career with one of the worlds largest travel management organisations globally.
Main responsibilities & duties
Delivery of optimization of engagements to client
? Oversee a portfolio of clients and associated engagements. Ensure clear understanding of scope of work, timeline and deliverable, client expectation, all aspects of client communication. Lead any consultants or analysts associated with these engagements, balancing client needs with capacity boundaries and parallel projects. Adopt an outcome driven approach to projects, ensuring client satisfaction is high, with high levels of repeat and continued business partnerships with clients.
Delivery of air and hotel sourcing engagements
? You will naturally have a strong background in either the airline or hotel industry and analytics which will enable you to deliver engagements yourself, or through your team.
? Oversee and deliver air, hotel and optimization engagements for the region
? Act as key internal stakeholder and point of contact for matters relating to the clients within your portfolio
? Help the consultants and analysts to develop and successfully manage the clients’ Air or Hotel programs (data collection, analysis, strategic sourcing, Air selection, and implementation of tools, processes, web interfaces and ongoing management)
? Present recommendations and findings to clients through formal presentations
? Provide recommendations on client & project management to the project leaders when necessary
? Ensure profitability of each client through measuring efficient delivery
? Maintain strong client satisfaction scores, enabling re-signatures and increased business
? Meet all aspects of the client requirements, in particular defining and meeting savings targets and goals
Job requirements:
? English: fluent written and oral.
? Mandarin : Fluent written and oral. Other languages a distinct advantage e.g. Korean, Japanese.
? Abilities to deal within a multicultural environment
Presentation skills
? Excellent written and oral communications skills
Computer knowledge
? Word, Excel, PowerPoint
? Ability and interest to deal and analyze figures and to translate them into a clear message
? Ability to interact with all levels of management across international borders
? Excellent time management skills – including ability to set priorities and work in a fast paced, multi-project environment
? As necessary regular international travel will be required
Education/Experience
Education
? Graduate from college/university in business, finance or engineering (degree level capability)
Experience
? 5 years or more experience in client facing commercial roles within business travel management
? 2 years or more of people leadership experience, understanding concepts of team development, engagement, training and driving results through others
Background in either (experience in each is an advantage):
? airline or hotel industry within analytical roles, particularly revenue optimization; or travel management company in a consultative role advising clients on best corporate procurement practice; or corporate travel procurement in Asia-Pacific, with experience of airline and hotel RFP negotiations, corporate payments and driving change management; or
? Working for a leading consultancy firm in Asia-Pacific, specialising in corporate procurement practices
职能类别： 客户经理/主管
关键字： 客户经理 Business Manager Travel Management
公司介绍
企业使命
嘉信力旅运（CWT）凭借其跨越全球的专业团队与卓越的服务，致力于为企业商务旅行以及会议与活动管理项目提供高效、创新的解决方案。同时为商务旅行人士提供一流的服务与协助。
商务旅行
商务旅行是企业成功的制胜之道之一。旅行者是否能在旅途中获得必要的协助，保持高效率的工作与安全？商务旅行买家是否能够获得及时资讯或应用有效工具，快速适应不断变化的内部与外部环境，都是决定商务旅行成功与否的关键因素。审时度势，嘉信力旅运通过一系列定制的产品，专注于提供旅行者服务和商务旅行管理服务。与此同时，嘉信力旅运也是能源、资源与海洋领域商务旅行服务的专家。
会议与活动
致力于通过会议与活动拓展您的业务，激发与会者的创见与灵感。
您是否期望在创造力与成本节约之间取得平衡？我们责无旁贷，通过遍布全球超过75个国家的业务覆盖，为您带来全球领先的会议与活动服务以及强大的当地谈判与议价能力。
嘉信力旅运会议与活动业务涵盖四大领域：
活动
会议场所
团队旅行
战略会议管理
每个人左脑与右脑的思维方式都有所不同，我们期望双边的平衡与和谐共处，为客户提供全面的服务。左脑的思维方式帮助客户规划、汇报并节约成本。右脑的思维方式则以构思与创新令人耳目一新。
中航嘉信商务旅行管理有限公司
自1996年起，嘉信力旅运与中国航空服务有限公司（CAS）一直保持着良好的合作关系，共同为多家中国市场的跨国企业提供差旅服务。2003年1月两家公司更是进一步展开合作，成立了合资公司。
中航嘉信商务旅行管理有限公司总部位于中国北京，并在上海、广州、眉山（四川）、天津分别设有分公司。中航嘉信还专门成立了中航嘉信（北京）旅游有限公司，专业提供高效创新的战略会议与活动管理方案。中航嘉信目前共有700多名员工。
Company Mission
CWT delivers efficient and innovative solutions for business travel and meetings and events management, by leveraging our global reach with the best people and superior service. The company also provides best-in-class service and assistance to travelers.
Business Travel
Business travel is a key driver for getting things done. However, its effectiveness is dependent on travelers receiving the support they need to be productive and safe during their trips, and on travel buyers having access to information and tools to quickly adapt to ever-evolving internal and external dynamics. That’s why CWT organizes itself around Traveler Services and Program Services, with a variety of products and services tailored to the specific needs of each. We also offer specialized travel services to the dedicated sector of Energy, Resources & Marine.
Meetings & Events
Helping you deliver inspiring events and business results.
You want creativity and cost control. That’s where we can help. With feet on the ground in over 75 countries around the world, we bring you the local negotiating power and world meetings and events expertise you’re looking for today.
CWT Meetings & Events specializes in four areas:
Events
Venue sourcing
Group travel
Strategic meetings management
Everyone has left brain and right brain thinking. We all need a bit of both. And we offer both to you. Our left brain thinking to help you with the logistical elements of planning, reporting and cost-saving. And from the right brain side we offer you creativity, innovation and those impactful event experiences.
CWT China
CWT and China Air Service (CAS) have been working together to provide travel management services to multinational companies in China since 1996. This partnership was strengthened in January 2003 when the two companies established a joint venture.
CWT China is headquartered in Beijing with branch offices in Shanghai, Guangzhou, Meishan (Sichuan) and Tianjin and a total of 700+ employees. CWT China established CWT Meetings & Events to provide innovative, effective solutions for both strategic meetings and event management.
嘉信力旅运（CWT）凭借其跨越全球的专业团队与卓越的服务，致力于为企业商务旅行以及会议与活动管理项目提供高效、创新的解决方案。同时为商务旅行人士提供一流的服务与协助。
商务旅行
商务旅行是企业成功的制胜之道之一。旅行者是否能在旅途中获得必要的协助，保持高效率的工作与安全？商务旅行买家是否能够获得及时资讯或应用有效工具，快速适应不断变化的内部与外部环境，都是决定商务旅行成功与否的关键因素。审时度势，嘉信力旅运通过一系列定制的产品，专注于提供旅行者服务和商务旅行管理服务。与此同时，嘉信力旅运也是能源、资源与海洋领域商务旅行服务的专家。
会议与活动
致力于通过会议与活动拓展您的业务，激发与会者的创见与灵感。
您是否期望在创造力与成本节约之间取得平衡？我们责无旁贷，通过遍布全球超过75个国家的业务覆盖，为您带来全球领先的会议与活动服务以及强大的当地谈判与议价能力。
嘉信力旅运会议与活动业务涵盖四大领域：
活动
会议场所
团队旅行
战略会议管理
每个人左脑与右脑的思维方式都有所不同，我们期望双边的平衡与和谐共处，为客户提供全面的服务。左脑的思维方式帮助客户规划、汇报并节约成本。右脑的思维方式则以构思与创新令人耳目一新。
中航嘉信商务旅行管理有限公司
自1996年起，嘉信力旅运与中国航空服务有限公司（CAS）一直保持着良好的合作关系，共同为多家中国市场的跨国企业提供差旅服务。2003年1月两家公司更是进一步展开合作，成立了合资公司。
中航嘉信商务旅行管理有限公司总部位于中国北京，并在上海、广州、眉山（四川）、天津分别设有分公司。中航嘉信还专门成立了中航嘉信（北京）旅游有限公司，专业提供高效创新的战略会议与活动管理方案。中航嘉信目前共有700多名员工。
Company Mission
CWT delivers efficient and innovative solutions for business travel and meetings and events management, by leveraging our global reach with the best people and superior service. The company also provides best-in-class service and assistance to travelers.
Business Travel
Business travel is a key driver for getting things done. However, its effectiveness is dependent on travelers receiving the support they need to be productive and safe during their trips, and on travel buyers having access to information and tools to quickly adapt to ever-evolving internal and external dynamics. That’s why CWT organizes itself around Traveler Services and Program Services, with a variety of products and services tailored to the specific needs of each. We also offer specialized travel services to the dedicated sector of Energy, Resources & Marine.
Meetings & Events
Helping you deliver inspiring events and business results.
You want creativity and cost control. That’s where we can help. With feet on the ground in over 75 countries around the world, we bring you the local negotiating power and world meetings and events expertise you’re looking for today.
CWT Meetings & Events specializes in four areas:
Events
Venue sourcing
Group travel
Strategic meetings management
Everyone has left brain and right brain thinking. We all need a bit of both. And we offer both to you. Our left brain thinking to help you with the logistical elements of planning, reporting and cost-saving. And from the right brain side we offer you creativity, innovation and those impactful event experiences.
CWT China
CWT and China Air Service (CAS) have been working together to provide travel management services to multinational companies in China since 1996. This partnership was strengthened in January 2003 when the two companies established a joint venture.
CWT China is headquartered in Beijing with branch offices in Shanghai, Guangzhou, Meishan (Sichuan) and Tianjin and a total of 700+ employees. CWT China established CWT Meetings & Events to provide innovative, effective solutions for both strategic meetings and event management.
联系方式
- 公司地址：地址：span八里庄陈家林甲2号（尚8文化创意产业园）B区201-207室