北京招聘

角色和职责　
1. Manage the training staff of permanent and temporary trainers.　
2. Ensure effective resources planning (classes, trainers, temp resources, schedules).　
3. Manage daily, weekly, monthly training activity.　
4. Facilitate many aspects of project ramp, launch and change.　
5. Measure, evaluate and ensure integrity and improvement of training program effectiveness and efficiency.
6. Accelerate project or program issues “outside” of training scope　
7. Participate in client interaction (include effective curriculum feedback and client visits).　
8. Able to work a flexible schedule.　
9. Through demonstrated individual performance, promote the highest standards of ethical and professional

conduct in dealing with employees, customers and the community.
10. Manage the QA team to ensure:　
a.Rigorous applications of processes, monitoring, calibration, timely education to agents, sampling methodology.
b.Quality spot-checks/calibrates QA supervisors.　
11. Represent quality team during client meetings and calibration sessions. 　
12. Ensure flow of pertinent reporting to call center management process trending, tops issues, top offenders,top QA winners
13. Review all calibration inputs (internal & external and meetings) 　
14. weekly to update or escalate questions regarding scoring practices.　　　　　　
职位申请（APPLY NOW)：

https://app.wblt.ccms.teleperformance.com/cgi-bin/employeeApplicationTPCN?source=external&location_ident=266

所有合格申请者都将得到平等的录取评估，评估时将不会考虑以下因素：种族、肤色、宗教信仰、性别、性别认同或表现方式、性取向、国籍、种族、是否残疾、年龄或是否为退伍军人等。