客服经理（非技术）
上海璞晋企业管理咨询有限公司
- 公司规模：50-150人
- 公司性质：民营公司
- 公司行业：互联网/电子商务 计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2016-10-28
- 工作地点：上海
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 职位月薪：20-30万/年
- 职位类别：客服经理
职位描述
职位描述：
岗位职责：
Control operational metrics, key performance indicators to cover China market (13 agents)
Conduct effective resource planning to maximize the productivity of resources
Analyze performance statistics
Hire, coach and provide training to personnel to maintain high customer service standards
Evaluate performance with key metrics (outbound and inbound (chats and emails) )
Prepare reports for different departments (sales and tech support) or upper management in UK
任职资格：
At least 5 years working experience with 2 years in call center related disciplines
Strong PC skills with solid Internet knowledge
Hands-on experience in data analysis with Advanced MS Excel skills A MUST
Ability to articulate and translate user requirement
Reliable and results-driven professional
Practical Mind to solve problems
Able to work under pressure
Ability to see the big picture and make improvements
Excellent customer service and communication skills
Proficient in both spoken and written English and Chinese
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岗位职责：
Control operational metrics, key performance indicators to cover China market (13 agents)
Conduct effective resource planning to maximize the productivity of resources
Analyze performance statistics
Hire, coach and provide training to personnel to maintain high customer service standards
Evaluate performance with key metrics (outbound and inbound (chats and emails) )
Prepare reports for different departments (sales and tech support) or upper management in UK
任职资格：
At least 5 years working experience with 2 years in call center related disciplines
Strong PC skills with solid Internet knowledge
Hands-on experience in data analysis with Advanced MS Excel skills A MUST
Ability to articulate and translate user requirement
Reliable and results-driven professional
Practical Mind to solve problems
Able to work under pressure
Ability to see the big picture and make improvements
Excellent customer service and communication skills
Proficient in both spoken and written English and Chinese
职能类别： 客服经理
公司介绍
璞晋咨询总部位于上海，服务北上广深多地的IT,互联网金融，消费品等行业。借助丰富的数据库、行业人脉以及呼叫中心，我们为不同的行业的各个细分板块提供多种IT解决方案，以满足各类相关行业在发展中的需求。 因为我们的专注-互联网/消费品、专业-高素质从业人员、专心-客户利益至上充分地保证了我们服务的质量，并能持续地为客户提供价值。
联系方式
- 公司地址：上班地址：上海