北京招聘

About the Position:

This position is located in the client facility. Provides direct customer service, including providing spot quotes, taking bookings, tracking shipments, investigating billing issues, reporting service metrics, troubleshooting, and problem solving for specified client(s). Works with UTi operations around the world, the client and sales team members to maintain customer satisfaction and manage scope of service.

Reports to the Manager, Client Services.

PRINCIPAL ACTIVITIES

- Becomes familiar with assigned clients, including key contacts, unique requirements and operating processes
- Facilitates requests for spot quotes, presents quotes to clients for approval

and advises operations and FFSC of accepted quotes
- Captures booking/pick-up detail and instructs operating branches that shipments are awaiting processing
- Provides immediate response to special service needs, including priority shipments, oversize items,

large distributions, high value and time sensitive deliveries
- Monitors shipments and provides updates to clients as requested
- Investigates billing issues and develops solutions for problems to ensure accurate invoices are provided

to the client in a timely manner
- Monitors service and service metrics, including EDI transmissions, and investigates service issues proactively,

working with the appropriate teams to implement solutions and communicate them to the client
- Completes regularly scheduled reports
- Enters data into client operating or visibility systems



To be successful in this role you will require the following:


PREFERRED EXPERIENCE AND EDUCATION

- Experience as a Freight Forwarding operator

- Experience in a role involving extensive customer contact

- College (or equivalent education)

- English language fluency

REQUIRED TECHNICAL KNOWLEDGE AND SKILLS

- Basic understanding of the Supply Chain Management and Logistics industry

- Understanding of the full range of Freight Forwarding services, including order management, movement

scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific

requirements

- Advanced skills in using Microsoft Excel (preferred)

- Basic/Intermediate skills in Microsoft Outlook, Word, and PowerPoint

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

- Customer Service (Does what it takes to meet or exceed (internal or external) customer expectations. Responds appropriately to customer needs or requests.)

- Interacting with Others (Is friendly and open when working with others. Presents an approachable style. Establishes open and trusting relationships and treats all individuals fairly and with respect.)

- Maintaining Composure (Stays calm and composed in a stressful situation. Is able to keep a positive manner both in words and in actions.)

- Speaking to Others (Speaks clearly and in a manner that is easily understood by others. Uses correct grammar and word usage.)

- Being Resourceful (Is willing and able to quickly handle problems or issues as they arise. Works to get the help or resources needed.)

- Multitasking (Is able to quickly and smoothly shift back and forth between two or more activities or sources of information, or to perform multiple activities at the same time.)

- Focusing on Details (Is willing and able to attend to the details of key job tasks. Applies this focus when working with products, equipment, schedules, or resources on the job.)

- Being Dependable (Shows up at work on time and with no unexcused absences. Gives enough notice if going to be late or absent. Can be counted on to complete work tasks or projects as assigned.)

About UTi

UTi is an industry-leading, non-asset-based supply chain management company that delivers competitive advantage to our clients' supply chains. UTi focuses on innovative, integrated solutions configured to suit client needs, and UTi's global footprint of 370+ offices and 240+ logistics centers in 60+ countries enables us to develop and implement client-centric, global solutions with primary services that include:
- Air and ocean freight forwarding
- Contract logistics and distribution
- Customs brokerage
- Managed transportation services
- Supply chain analysis and consulting

The driving force behind UTi's client-centric focus and innovative solutions is also the most important resource we have in keeping our service commitments: our people.

What's in it for you?

Competitive salary and benefits package, friendly working environment, flexible working options, career development & training opportunities, etc.
UTi Worldwide Inc is an Equal Employment Opportunity employer.

How to Apply

Interest parties, please send your detailed resume (in Word format), with last and expected salary, date available to the Human Resources Department by e-mail: hr@go2uti.com

All information received will be kept in strict confidence and only for employment-related purpose.