北京招聘

职位描述：
? Understand and effectively follow all point of sale procedures e.g. Global Refund, VAT procedures, Customer Compliance, Till procedures (cash handling, credit authorisation, acceptance of cheques, exchanges) etc.
了解并且准信所有的销售程序，例如：全球退税，VAT程序，顾客遵守情况，收银程序（现金支付，信用卡付款，支票承兑，外币兑换）等
? Ensure that all customer goods are wrapped and presented in accordance with company guidelines
根据企业方针保证所有顾客购买的商品统一包装和呈送
? At all times present oneself professionally and in line with the brand image and company grooming guidelines
随时保持专业性，品牌形象和企业形象方针保持一致
? Be perceptive of customers’ needs, listening and showing enthusiasm for the product and brand. Ensuring your actions help drive the customer experience
对顾客的需求有敏锐的嗅觉，倾听并且对品牌和产品充满热情。保证你的行为能够帮助实施顾客体验
? Be aware of the complaints procedure for customers
了解客户的投诉程序
? Strive and assist the department in meeting sales targets
努力协助部门完成销售目标
? Ensure customer loyalty by concluding the sale, quickly and efficiently whilst capturing customer data to ensure future contact, ensuring aftercare promises are kept
确保交易过程中客户的忠诚度不受消极影响，同时迅速、高效地获得客户信息以保证未来的联系，履行售后服务的承诺
? Be aware of and follow all company procedures in relation to loss prevention and report all suspicious activity, cash or stock losses to the Asset and Profit Protection team and Store Management team
了解并且遵循有关预防损失的企业程序以及向资产利润保护团队和 门店管理团队报告所有可疑的状况，现金或者货物的损失
? Understand and comply with Health and Safety procedures in the store, participating in health and safety and loss prevention training as required
了解和遵守门店的卫生和安全规程。有需要时积极参与卫生和安全与预防损失的培训
? Actively participate in all team meetings and in the Burberry Experience programme
积极地参与所有团队会议和Burberry体验项目
? Ensure that you are always up to date with company communication both internally and externally including new initiatives and products, promotional activity, brand features in the press, etc.
保证你始终和企业的内部和外部保持及时的沟通，包括新的计划和产品，促销活动，媒体报导的品牌特点
? Be available to work weekends, public holidays and adapt shift pattern when required
能够接受在周末和节日进行工作，按照相关安排适应轮班制
? Participate in stock takes outside of normal working hours to ensure a smooth operation at all times
时刻参与正常工作时间内的货物带出，来确保门店的平稳运营
? Carry out any additional duties supporting the sales team at busy times as directed by the management team
在繁忙的时段承担任何额外的职责以支持销售团队
? Uphold the company culture and bring to life Burberry’s core values – Protect, Explore, Inspire
贯彻企业文化和体现Burberry的核心价值：保卫，开创，鼓舞

PERSONAL PROFILE:
? Iconic Customer Service skills
标志性的客户服务技能
? Excellent Communication skills – perceptive to customer needs
杰出的沟通技巧，对客户的需求有敏锐的嗅觉
? Assertive
自信
? Professional and team player
专业且具有团队精神
? A positive approach and willing to learn
积极的心态且好学
? Brand passion and awareness is integral to the role
品牌热情和意识是不可或缺的角色
? Attention to detail
关注细节
? Competent numeracy skills
优秀的计算能力
? Highly organised and accurate
优秀的组织能力和高准确性
? Honest and reliable
诚实可信
? Flexible and adaptable to the needs of the business
能够灵活的适应企业需求
? Entry level role into Operations or Sales
一定的运营或销售的经验
? Proven previous experience of cash handling
有收银的工作经验
? Passion for technology with a proven ability to embrace new technology
能接受新科技且对科技有热情
? Proven passion for Customer Experience
对客户体验充满热情 举报 分享

Burberry is an iconic British brand synonymous with innovation and craftsmanship. Based in London under the direction of CCO Christopher Bailey, the brand has a global reputation for pioneering design and fabrics.　Established in 1856 by British inventor Thomas Burberry, the brand has a history of innovation and discovery. Burberry has become defined by its authentic outerwear heritage and the iconic trench coat.Today, the brand operates over 450 stores, employs nearly 10,000 staff in 31 countries worldwide with 92 different nationalities. Burberry is a FTSE 100 company with annual sales of over £1.5billion.　 The business is driven by design, marketing and retail-led strategies with a digital focus and a global reach. With a very clear vision and a distinctive set of values, Burberry consistently stays ahead of trends. By exploring unique brand innovations such as Burberry Acoustic, Art of the Trench and fully immersive runway shows, Burberry continues to connect heritage with cutting-edge technology and digital media. Burberry currently has over 14 million followers on Facebook, over 1.3 million followers on Twitter and has had more than 17 million video views on the Burberry YouTube channel.

Burberry是以创新和工艺为代名词的英国标志性品牌。总部位于伦敦，品牌因为其开拓性的设计和面料享誉全球。品牌由英国创始人Thomas Burberry在1856年成立，拥有一段充满创新和发现的历史。Burberry已经被定义为真正的外衣传承和标志性的风衣。如今，品牌已经经营了超过450家店铺，在全球31个国家92个地区拥有将近10,000名员工。Burberry是FTSE100 中的一员，年销售额超过15亿英镑。公司业务是通过数码科技和全球影响力由设计、市场营销和零售战略共同引导的。在一个非常清晰的愿景和独特价值的确立下，Burberry始终保持领先趋势的地位。通过探索独特的品牌创新如Burberry音乐，“风衣的艺术”网站和完全身临其境的时装秀，Burberry继续连接着传统与前沿技术和数字媒体。Burberry 目前在Facebook已经拥有超过140万的追随者，在Twitter拥有超过130万的追随者，在Burberry YouTube 频道中已经有超过1700万次的视频点击率。