Patient Service Coordinator 客服专员-北京-00101
北京和睦家医院有限公司
- 公司性质：合资(欧美)
- 公司行业：医疗/护理/卫生
职位信息
- 发布日期：2012-11-02
- 工作地点：北京-朝阳区
- 招聘人数：3
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术)
职位描述
Skills:
Ability to handle multiple tasks at one time;
Friendly and outgoing personality
Excellent oral English and written English;
Intermediate computer skills (Word/Excel/PowerPoint);
Professional telephone etiquette;
Good inter-personal skills
Excellent communication skills
Basic problem solving skills
Be organized
Must be a good team player
Knowledge:
Hospital or hotel knowledge would be preferable
Responsibilities:
Core duties:
Be ready to greet patients.
Provide excellent services in greeting customers.
Direct patients in the right direction, escort patients as much as possible
Explain services to patients
Promote the hospital and its services
Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,
Keep up to date with everything that is happening at UFH in order to inform patients and answer questions thoroughly
Assign medical record number for new patients
Explain registration process to new patients and assist in the completion of necessary forms.
Obtain verification of patient's personal identification upon registration and financial insurance documents.
Enter mandatory fields of patient information and complete patient registration in the system.
Ability to handle multiple tasks at one time;
Friendly and outgoing personality
Excellent oral English and written English;
Intermediate computer skills (Word/Excel/PowerPoint);
Professional telephone etiquette;
Good inter-personal skills
Excellent communication skills
Basic problem solving skills
Be organized
Must be a good team player
Knowledge:
Hospital or hotel knowledge would be preferable
Responsibilities:
Core duties:
Be ready to greet patients.
Provide excellent services in greeting customers.
Direct patients in the right direction, escort patients as much as possible
Explain services to patients
Promote the hospital and its services
Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,
Keep up to date with everything that is happening at UFH in order to inform patients and answer questions thoroughly
Assign medical record number for new patients
Explain registration process to new patients and assist in the completion of necessary forms.
Obtain verification of patient's personal identification upon registration and financial insurance documents.
Enter mandatory fields of patient information and complete patient registration in the system.
公司介绍
北京和睦家医院自1997年成立以来，为来自全球180多个国家和地区、数以百万计的在华外籍人士和中国家庭提供高质量的医疗服务。和睦家通过了多项国际医疗质量认证，不断提高医疗技术和服务水平。2005年首次通过国际联合委员会(JCI)认证，并连续五次通过再认证。同时还连续多次通过了美国病理学家学会(CAP)、以及医疗信息与管理系统学会（HIMSS）EMRAM（住院）六级认证。
目前，和睦家在京管理和运营包括北京和睦家医院、北京和睦家康复医院及和睦家京北妇儿医院在内的3家医院、9家诊所及1家启望肿瘤中心，足迹遍布朝阳、顺义、海淀、西城，以患者为中心，构建“从摇篮到摇椅”、从社区到家庭的全生命周期医疗服务，共同搭建分级诊疗模式，形成了全面的和睦家在京医疗服务网络。
目前，和睦家在京管理和运营包括北京和睦家医院、北京和睦家康复医院及和睦家京北妇儿医院在内的3家医院、9家诊所及1家启望肿瘤中心，足迹遍布朝阳、顺义、海淀、西城，以患者为中心，构建“从摇篮到摇椅”、从社区到家庭的全生命周期医疗服务，共同搭建分级诊疗模式，形成了全面的和睦家在京医疗服务网络。